Job Title:
Experienced Customer Service Representative – Specialty Mail Order Pharmacy – Work From Home Michigan Opportunity
Job Description:
About arenaflex
At arenaflex, we're committed to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every employee to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.Job Summary
arenaflex is seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team in Michigan. As a Pharmacy Service Representative, you will provide telephone support to patients receiving life-sustaining specialty drug therapy, ensuring the overall coordination and processing of new patient medication orders and reorders. This role requires superb communication skills to effectively interact with insurance companies, patients, and internal partners to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment.Key Responsibilities
- Provide telephone support to patients receiving life-sustaining specialty drug therapy
- Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
- Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
- Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues
- Effectively interact with insurance companies, patients, and internal partners to ensure the processing of specialty medications in a timely manner
- Ensure that financial and clinical expectations are being met prior to fulfillment
Essential Qualifications
- One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
- One year of work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
- One year of computer keyboarding experience, skills, and aptitude
- Verifiable high school diploma or equivalent
Preferred Qualifications
- Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have opportunities to:- Develop your skills and expertise in customer service, communication, and problem-solving
- Participate in training programs and workshops to enhance your knowledge and abilities
- Collaborate with cross-functional teams to drive business results and improve patient outcomes
- Contribute to process improvements and innovation initiatives to enhance our services and operations
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced organization that values diversity, equity, and inclusion. As a remote employee, you will have the flexibility to work from home and enjoy a work-life balance. Our company culture is built on our Heart At Work Behaviors, which include:- Empathy and compassion for our patients and customers
- Collaboration and teamwork to drive business results
- Continuous learning and development to enhance our skills and expertise
- Accountability and ownership for our actions and decisions
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:- A base hourly rate or base annual full-time salary, ranging from $17.00 to $28.45
- A comprehensive benefits package, including medical, dental, and vision benefits
- A 401(k) retirement savings plan and an Employee Stock Purchase Plan
- A fully-paid term life insurance plan and short-term and long-term disability benefits
- Well-being programs, education assistance, free development courses, and a CVS store discount
- Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Our application process is 2 simple steps:- Apply online
- Take our online Virtual Job Tryout (Interview Platform) to learn even more about the position