Experienced Online Chat Specialist – Customer Support and Relationship Building
At arenaflex, we're on a mission to revolutionize the way we interact with customers online. As a growing company, we're looking for skilled problem solvers to join our team as an Online Chat Specialist (Entry Level). If you're a motivated individual with a passion for delivering exceptional customer service, we want to hear from you.
About arenaflex
arenaflex is a dynamic and innovative company that's committed to providing top-notch customer support to our clients and their customers. We're a remote-friendly organization that values flexibility, teamwork, and continuous learning. Our team is passionate about building strong relationships with our customers and helping them achieve their goals.
Job Summary
As an Online Chat Specialist at arenaflex, you'll be responsible for providing prompt and accurate service to our clients' website visitors through live chat. You'll be the face of our company, interacting with customers in real-time to address their questions, concerns, and needs. If you're a strong communicator with a positive attitude and a passion for problem-solving, we encourage you to apply for this exciting opportunity.
Responsibilities
As an Online Chat Specialist, you'll be responsible for:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and escalating issues to the Online Chat Manager when necessary
- Creating relationships with new customers to better understand and meet their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promoting interest in client products and services
- Consistently achieving established standards of the position
- Continually portraying and projecting a positive and professional image
- Providing administrative support to the customer service team
- May assist with overflow work and other duties as needed
Key Skills and Qualifications
To succeed as an Online Chat Specialist at arenaflex, you'll need:
- A strong work ethic with the ability to work well both independently and within a team-oriented environment
- PC keyboarding and internet experience
- Strong communication and interpersonal skills, including written and verbal
- An upbeat, positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails (a plus)
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications)
- An upbeat, positive, kind, and empathetic personality
What We Offer
As a valued member of our team, you'll enjoy a range of benefits, including:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Work Environment
As an Online Chat Specialist at arenaflex, you'll have the flexibility to work from home and enjoy a remote-friendly work environment. You'll be part of a dynamic team that's passionate about delivering exceptional customer service and building strong relationships with our customers.
How to Apply
If you're a motivated and enthusiastic individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Note:
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job