Experienced Part-time Chat Specialist – Automotive and Recreational Vehicle Sales, Service, and Finance
At arenaflex, we're on a mission to revolutionize the way people interact with automotive and recreational vehicle dealerships online. As a Part-time Chat Specialist, you'll play a vital role in representing our dealer clients favorably online, turning online conversations into leads, and driving revenue for our clients. If you're a positive, energetic, and tech-savvy individual with a passion for great customer service, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for the automotive and recreational vehicle industries. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a relaxed, yet professional and fun work environment. As a Part-time Chat Specialist, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.
Responsibilities
As a Part-time Chat Specialist, your primary responsibilities will include:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and narrowing down on appointment information to schedule appointments.
- Developing and maintaining a knowledge base of the ever-evolving products and services, ensuring that you're always up-to-date on the latest offerings.
- Capturing customer contact information for lead generation and client review, summarizing interactions based on customer needs for client review.
- Providing exceptional customer service, responding to customer inquiries in a timely and professional manner, and resolving issues efficiently.
- Collaborating with our team to ensure seamless communication and a positive customer experience.
Qualifications
To be successful as a Part-time Chat Specialist, you'll need:
- Previous experience in retail customer service or the automotive industry is preferred but not necessary.
- The ability to type at least 35 WPM, with 40 and above preferred.
- Basic internet and window-based computer skills, with a strong ability to multitask and adapt to change.
- A positive and professional demeanor, with excellent written and verbal communication skills.
- Gaming experience is helpful, but not required.
Requirements
To join our team, you'll need to:
- Attend 4 weeks of training, Tuesday - Saturday between the hours of 10:00am-6:30pm CST.
- Work 5-hour time blocks daily after completing training.
- Meet the typing speed requirement of at least 35 WPM, with 40 and above preferred.
- Demonstrate a positive and professional demeanor, with excellent written and verbal communication skills.
- Show an ability to adapt to change and enjoy a quick-paced work environment.
- Gaming experience is preferred, but not required.
Benefits
As a Part-time Chat Specialist at arenaflex, you'll enjoy:
- A relaxed, yet professional and fun work environment.
- Opportunities for career growth and development, with a focus on customer service and sales.
- A competitive salary and benefits package, including health insurance, paid time off, and a 401(k) matching program.
- Access to our state-of-the-art training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center.
- Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation.
Work Environment
Our College Station office is a non-smoking environment, promoting a healthy lifestyle for all employees. We encourage applicants of all ages and experience to apply, as we do not discriminate on the basis of age.
How to Apply
If you're a motivated and customer-focused individual with a passion for technology and sales, we want to hear from you! Apply now to join our team as a Part-time Chat Specialist and take the first step towards a rewarding career with arenaflex. Apply Now! Apply for this job