Experienced Customer Support Specialist – Lithuanian & Russian Language Support
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Support Specialist, you'll be at the forefront of this journey, working closely with our esteemed client, Samsung, to provide top-notch technical and non-technical assistance to their customers. If you're passionate about solving complex issues, have a flair for communication, and are eager to grow with a dynamic team, we'd love to hear from you.
About arenaflex
arenaflex is a global business outsourcing company that partners with leading brands to deliver innovative solutions that drive business growth. With a strong presence in Lithuania, we're committed to fostering a culture of excellence, diversity, and inclusivity. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks.
The Role
As a Customer Support Specialist, you'll be responsible for providing exceptional support to Samsung's customers through various communication channels, including phone, email, and chat. You'll be the first point of contact for customers, and your role will be to resolve their queries efficiently, effectively, and with a smile. Your expertise will be in high demand, as you'll be working with customers who require technical and non-technical assistance.
Key Responsibilities
* Answer incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to Samsung's customers
- Develop efficient and satisfying solutions to customer inquiries, ensuring that their issues are resolved to their satisfaction
- Treat customers with respect, following arenaflex's company policies and procedures
- Collaborate with internal teams to resolve complex customer issues
- Participate in ongoing training and development programs to enhance your skills and knowledge
Essential Qualifications
* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
- Previous experience in customer service, preferably in a call center environment (although not essential, as we provide comprehensive training and coaching)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment, handling multiple customer queries simultaneously
- Strong attention to detail and organizational skills
Preferred Qualifications
* Experience working with Samsung products or services
- Knowledge of technical support software and tools
- Previous experience in a similar role, with a proven track record of delivering exceptional customer service
- Certification in customer service or a related field
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office and Google Suite
- Ability to adapt to new technologies and processes quickly
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have access to:
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
- Flexible working hours and remote work options
Work Environment and Company Culture
arenaflex is proud to be an equal opportunities employer, committed to creating a work environment that is free from discrimination and harassment. We're a diverse and inclusive team, passionate about making a difference in the lives of our customers. Our company culture is built on the values of:
- Excellence: We strive for excellence in everything we do.
- Innovation: We're always looking for new and better ways to deliver exceptional customer experiences.
- Collaboration: We work together as a team to achieve our goals.
- Respect: We treat each other with respect and dignity.
- Integrity: We operate with integrity, honesty, and transparency.
Compensation, Perks, and Benefits
As a Customer Support Specialist at arenaflex, you'll enjoy a competitive salary, performance-based bonuses, and a range of benefits, including:
- Full-time employment with various shifts from Monday to Friday, between 09:00 and 19:00
- Hourly rate of €8.03 to €8.56 (during trial period and after)
- Performance-based bonuses
- Comprehensive training and development programs
- Collaborative and supportive team environment
- Flexible working hours and remote work options
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer experiences and are eager to grow with a dynamic team, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to our team!
Start Date:
As soon as possible during September 2024
Location:
Work from home in Lithuania
Employment Type:
Permanent, with a 3-month trial period
Working Hours:
Monday to Friday, various shifts between 09:00 and 19:00 (8.5 hours/shift)
Language Requirements:
Lithuanian (C1), Russian, and English (B2)
Time Type:
Full-time
Last Updated:
2024-09-15 Apply for this job