Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement

At arenaflex, we're dedicated to making a difference in the lives of our community by providing exceptional customer service and support to our valued donors. As an Experienced Customer Support Agent, you'll play a vital role in our tele-recruiting efforts, connecting with blood donors to encourage them to give the gift of life. If you're passionate about delivering outstanding customer experiences, working in a fast-paced environment, and making a positive impact, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading organization in the healthcare industry, committed to providing high-quality services to our community. Our team is comprised of dedicated professionals who share a common goal: to make a difference in the lives of others. As a valued member of our team, you'll have the opportunity to work with a dynamic and supportive group of individuals who are passionate about their work.

Job Summary

We're seeking an Experienced Customer Support Agent to join our team on a temporary to permanent basis. As a Customer Support Agent, you'll be responsible for performing a variety of tele-recruiting functions, including contacting blood donors by telephone, scheduling appointments, and maintaining accurate records. This is a remote opportunity, and you'll be working from home after completing an initial on-site training period.

Key Responsibilities

* Perform a variety of tele-recruiting functions in support of arenaflex's defined goals for the Division

• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls
• Schedule appointments while providing positive service experience to maximize donor show rates
• Follow a process and appropriate scripting for conducting a call with a donor to ensure a consistent donor experience
• Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and ensure sufficient donor availability
• May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
• Respond to or transfer inbound calls to the appropriate party
• Perform other related duties as assigned
• May coordinate support of community and business donor groups to assure a positive image of arenaflex

Qualifications

* High school diploma or equivalent required

• Minimum one year of telemarketing, customer service, or call center experience is required
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
• Excellent customer service and problem-solving skills required
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center

Essential Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in using multiple computer applications simultaneously
• Excellent customer service and problem-solving skills
• Ability to work with potentially difficult customers
• Strong organizational and time management skills

Career Growth Opportunities and Learning Benefits

As a valued member of our team, you'll have access to a range of career growth opportunities and learning benefits, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and dynamic work environment
• Access to a range of employee benefits and perks

Work Environment and Company Culture

arenaflex is committed to providing a supportive and inclusive work environment that values diversity, equity, and inclusion. Our team is comprised of dedicated professionals who share a common goal: to make a difference in the lives of others. As a valued member of our team, you'll have the opportunity to work with a dynamic and supportive group of individuals who are passionate about their work.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A competitive hourly rate
• Opportunities for career advancement and professional growth
• A supportive and dynamic work environment
• Access to a range of employee benefits and perks, including health insurance, paid time off, and more

Training Schedule

The training schedule for this role is as follows:

• Week 1: On-site training at arenaflex's office (Monday to Friday, 7:45 am to 4:30 pm)
• Week 2: Remote learning at home (Monday to Friday, 10:00 am to 6:30 pm)
• Week 3: Continued remote learning at home (Monday to Thursday, 10:00 am to 6:30 pm) and production on Friday

Actual Work Schedule

After completing three weeks of training, the actual work schedule for this role will be as follows:

• Full-time: Sunday (11:30 am to 8:00 pm) and Monday to Thursday (12:00 pm to 8:30 pm)

Vaccination Requirement

As a condition of employment, all new hires must be vaccinated against COVID-19. This means that all individuals working for arenaflex must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date.

How to Apply

If you're passionate about delivering outstanding customer experiences, working in a fast-paced environment, and making a positive impact, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job