Senior Coordinator, Care Access

Who We Are At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. Why Join our Team At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We support our team with a competitive compensation and benefits package, including: Hourly compensation between $22.00 - $23.30, PLUS an annual performance-based, discretionary incentive. Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors. Comprehensive health benefit options: Medical, dental, and vision coverage 401(k) with competitive employer match Company-paid life and disability insurance Paid parental leave and wellbeing incentives Generous paid time off, including volunteer time Flexible spending accounts for healthcare and dependent care Professional development opportunities and tuition reimbursement Remote work flexibility (role-dependent) Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time. What You Will Do - Essential Functions The Senior Care Access Coordinator plays a critical role in ensuring members receive timely, appropriate behavioral health care by combining proactive outreach, collaborative coordination, and operational excellence to drive engagement, continuity of care, and improved health outcomes. Member Care Coordination & Engagement Conduct proactive outreach (including post-hospitalization follow-ups) to connect members with behavioral health services and resources Guide members through benefits, scheduling, and provider selection while identifying risks and escalating when needed Cross-Functional Collaboration & Access Facilitation Partner with clinicians, provider teams, and internal stakeholders to coordinate care, support high-risk members, and ensure timely provider access Educate members, providers, and facilities on services and processes while resolving barriers and closing care gaps Documentation, Compliance & Operational Excellence Maintain accurate, timely documentation of member interactions while ensuring HIPAA compliance and data integrity Navigate multiple systems efficiently, balance priorities, and meet performance goals while delivering compassionate, high-quality service Who You Are

Required Qualifications

Bachelor’s degree in Social Work, Psychology, or other related healthcare field 2+ years of experience in a healthcare, managed care, behavioral health and/or customer service setting; OR High school diploma PLUS 4+ years of experience in a health care, managed care, behavioral health and/or customer service setting. Strong computer proficiency, including the ability to work within multiple systems simultaneously and accurately enter or retrieve data. Working knowledge of behavioral health or medical terminology. Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. Living our Values: Serving everyone with compassion and leading with empathy. Stepping up and creating value by taking charge and acting when there is an opportunity. Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. Nurturing growth and belonging by respecting and celebrating everyone for who they are. Competencies Demonstrated ability to establish trust quickly and motivate members through an engaging motivational approach Demonstrate ability to manage difficult conversations and sensitive topics around a variety of member needs and presenting concerns Skilled in de‑escalation, reflective listening, and responding appropriately to member needs. Convey confidence and understanding of member needs and care resources Ability to problem solve and arrive at solutions timely and with consideration of the end user in mind Working Conditions: High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required. Frequent use of computer and phone systems Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations. Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. A quiet workspace with minimal background noise for calls. We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health. This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest. Apply To This Job