Surrogate Engagement Nurse

Position description As a Surrogate Engagement Nurse at ConceiveAbilities, you will own the end-to-end medical record review process for surrogate applicants, working alongside Health Information Specialists and Coordinators to evaluate eligibility with speed and precision. Your clinical eye and process discipline will be a crucial factor in determining which applicants move forward — making your work a consequential step in the surrogate activation process. You will also serve as a key partner to our Match Experts, applying your knowledge of IVF clinic criteria to assess each surrogate's readiness to cycle and optimize match outcomes. In a fully remote, fast-moving environment, you will operate with a high degree of independence, setting the standard for accuracy, timeliness, and clinical rigor across every file you touch. Position responsibilities Own the end-to-end medical record review process, evaluating surrogate applicant eligibility with clinical precision and resolving cases within established timelines Partner with Health Information Specialists to obtain, organize, and assess medical records — prioritizing by applicant lead score Maintain applicant profiles and clinical data in Salesforce with a high degree of accuracy, ensuring records are organized, current, and audit-ready at all times Cultivate and manage relationships with fertility clinic third-party professionals, serving as a reliable and knowledgeable point of contact throughout the pre-approval process Collaborate with fertility clinics to facilitate match acceptance, following up proactively when needed Verify that documentation is complete, accurate, and contains all pertinent medical information before any match advances Experience and skills Above-average technical proficiency, including CRM platforms and digital record management — you move fast and learn faster Meticulous attention to detail with a systematic approach to managing high volumes of complex information Clear, direct communicator — your written and verbal work product is precise, professional, and leaves no room for ambiguity Self-directed and accountable; you thrive working independently and hold yourself to a high standard without being managed Equally comfortable operating in structured processes and navigating change — you don't just adapt, you improve what you inherit Sharp problem-solver who sees gaps as opportunities and has the confidence to recommend and implement better ways of working A connector of quality, not quantity — you build relationships with clinic partners that are grounded in credibility and follow-through Personal or professional connection to the fertility field strongly preferred

Requirements

Associate's or bachelor's degree in nursing (RN required) Minimum 3 years of clinical experience in IVF or OB/GYN

We offer

Generous PTO Remote-first culture, with participation in in-person Employee Events Travel for Employee Events Medical, dental, vision, short- and long-term disability, and life insurance 401(k) with matching contributions FSAs Continuing education allowance The opportunity to make a difference and help build families Employment Type: Full Time Reports To: Kelly Rayburn, Surrogate Engagement Nurse Manager ConceiveAbilities is an equal opportunity employer. Apply To This Job