Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
Join the arenaflex Team and Deliver Exceptional Customer Experiences
Are you passionate about delivering top-notch customer service and eager to learn about the live event industry? Do you thrive in a fast-paced environment and enjoy problem-solving? If so, we invite you to apply for the Customer Service Associate role at arenaflex. As a key member of our team, you will play a vital role in ensuring our valued sellers and customers receive elite service, every time.
About arenaflex
arenaflex is a leading player in the live event industry, providing a platform for buyers and sellers to connect and exchange tickets. Our mission is to deliver exceptional customer experiences, and we're committed to building a team of passionate and dedicated professionals who share our vision.
Your Role as a Customer Service Associate
As a Customer Service Associate, you will be responsible for managing transactions and relationships with our valued sellers and customers. You will take calls and respond to emails on a broad range of event and order-related questions, working to ensure we provide elite service to both our sellers and our customers. Your role will progress as follows:
First 30 Days: New Hire Orientation and Onboarding
* Complete new hire orientation and gain the knowledge and resources you need to succeed in your role
- Learn about the live event industry, ticket marketplaces, and how you'll contribute to providing great experiences for our customers
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems
First 60 Days: Investigating Customer Experience Issues and Handling Seller Interactions
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
- Navigate order queue and determine what requires attention to provide real-time assistance
First 90 Days: Advancing Skill Sets and Managing In-Bound Seller Calls
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers
What You'll Bring to the Role
* Outstanding communication, attention to detail, and organizational skills
- Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
- Interest in the live event space and an eager-to-learn attitude
Work Environment and Schedule
* Office Location: Coppell, TX
- Work Schedule:
+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. + Hybrid model, not fully remote. 3 days in-office and 2 days at home. + Hours: - 1:30pm-10:00pm, with Tuesday/Wednesday off - 1:30pm-10:00pm, with Wednesday/Thursday off
Compensation and Benefits
* $40,000 base salary with overtime eligibility
- Bi-annual bonuses
- Annual equity grant
- Any hours worked over 40/week are overtime eligible
Why Join arenaflex?
* Opportunity to work with a leading player in the live event industry
- Collaborative and dynamic work environment
- Comprehensive training and development programs
- Competitive compensation and benefits package
- Chance to make a real impact on customer experiences
Ready to Join the arenaflex Team?
If you're passionate about delivering exceptional customer service and eager to learn about the live event industry, we invite you to apply for the Customer Service Associate role at arenaflex. Don't miss this opportunity to join a dynamic team and make a real impact on customer experiences.
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