Collections Associate

Are you a current Associate? To be considered, you must submit your application through the internal Career Portal (Jobs Hub). Click here to access. Time Type: Full time Remote Type: Job Family Group: Finance

Job Description

Summary: The primary purpose of this position is to manage collections of overdue accounts by contacting debtors, resolving invoice pricing and credit disputes, and securing payments to maintain cash flow continuity. Must adhere to ethical and legal collection practices, document all interactions accurately, and strive to maintain a positive customer relationship while recovering outstanding amounts. Job Description: Job Responsibilities: Conduct daily analysis of overdue customer accounts provided by the Cash Ops AR Operations team to develop tailored collection strategies for each account. Reach out to customers through phone or email to address overdue payments and understand the reasons for non-payment. Negotiate with customers to secure payment and resolve any billing issues. Escalate billing discrepancies to the relevant department for resolution. Maintain detailed records of collection activities, track interactions, and ensure follow-up until outstanding debts are recovered and discrepancies are resolved. Compile and present reports on collection efforts, account statuses, and accounts requiring further action for management’s weekly review. Other duties, as assigned by the jobholder’s supervisor, may also be required. Job Qualifications and Skills: High school diploma or equivalent Minimum 1 year of experience in collections, accounts receivable, or a related financial role Ability to persuasively communicate; includes strong oral and written communication. Knowledge of collection laws and regulations Proficiency in Microsoft Office and accounting/ERP systems Preferred Qualifications: Experience in the beverage alcohol industry Experience with collections Familiarity with credit and risk assessment Strong analytical and problem-solving abilities Attention to detail and strong organizational skills Ability to work independently and as part of a team Physical Requirements: While performing the duties of this job, the employee is required to remain in a stationary position at times; communicate, and operate a computer and telephone Competencies: Problems encountered will be defined, repetitive, and routine with a solution readily available. Selects best option from a set of defined procedures/ solutions using common sense and experience of similar situations. This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description. Salary and Benefit Statement: Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience. Compensation: $23.00 - $26.00 per hour This position is eligible for health care benefits, life insurance, time off benefits and participation in the Company’s 401(k) plan -- Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information. Apply To This Job