UX Design/Creative Ops Program Manager

Job Description:

• The team in Search UX researches, designs, builds, and improves user experiences across Search to earn user trust and improve user satisfaction.

Responsibilities:

• Gathering updates from team members, maintaining project timelines, roadmaps, and other documentation to ensure projects stay on track.
• Identify dependencies between programs managed. Identify where our prioritization could be better with clear rationale.
• Support UX lead to deliver organized and clear documentation of scope, project plans, and reviews/feedback for multiple stakeholders at varying stages and altitudes.
• Manage communications within the core and extended project teams, as well as functional and regional leaders where required. This includes requesting assets, acquiring feedback, organizing action items and securing approvals.
• Provide regular updates to the UX PgM Lead, highlighting progress, challenges, and potential solutions. This role involves aple context-switching so reporting updates is vital for success and efficiency.

Experience:

• 8+ years of Program Management experience in UX Design / Product Operations.
• Thrives in ambiguity and creates order out of it; solution oriented.
• Proactive; Self-starter and can drive work independently.
• Experience navigating competing and changing priorities in a fast paced environment.
• Organized and detailed oriented.

Skills:

• Project management: Lead day to day operations across a high performing UX and cross-functional team including project management (task tracking, milestone tracking, resourcing, prioritization, managing escalations) to maintain velocity and deliver on roadmaps.
• Process improvement: Partner with UX leads and PgM leads to identify project and program level obstacles, design and implement solutions, and support process improvements that increase velocity, cohesion, and team performance.
• Cross-team cohesion: Clearly and consistently coordinate and communicate across teams working toward shared goals to ensure shared knowledge, alignment, and cohesion that improves team effectiveness and product quality.

Education:

• Bachelor's Degree or equivalent experience..

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