Experienced Customer Service Representative – Morning Shift Support
As a dedicated and customer-focused individual, we invite you to join arenaflex, a leading foodservice distribution company, in a dynamic role that combines sales support, customer service, and operational expertise. If you're passionate about delivering exceptional experiences and working in a fast-paced environment, this opportunity is perfect for you.
About arenaflex
arenaflex is the global leader in foodservice distribution, serving over 700,000 customer locations worldwide. With a fleet of over 13,000 vehicles and 333 distribution facilities, we're committed to providing our customers with the highest quality products and services. Our team of 71,000 colleagues is dedicated to growing personally and professionally, contributing to the success of a dynamic organization, and serving others in a manner that exceeds their expectations.
Job Summary
As an Experienced Customer Service Representative, you'll play a critical role in supporting our Account Executives, Marketing Associates, and customers. Your primary goal will be to assist and resolve customer needs quickly and accurately, ensuring seamless communication and exceptional service. This morning shift support position requires a strong telephone communication skillset, ability to work in a fast-paced environment, and proficiency in MS Office.
Responsibilities
* Answer all incoming concerns/needs from customers, providing timely and accurate solutions
- Key pick-up requests, handle transportation/routing on delivery questions, and process will-call orders
- Provide customers with invoice copies and process credits
- Maintain a call list, monitor orders before the cut-off, and communicate regularly with Account Executives and customers
- Manage same-day deliveries for the Operating Company (OPCO)
- Perform other duties as directed by your Supervisor
Qualifications
* Education: High school diploma or equivalent
- Experience: 1 year of prior outside foodservice sales coordination or customer support experience
- Preferred: Previous call center experience
- Professional Skills:
+ Strong telephone communication skills + Ability to work in a fast-paced environment + Ability to sit and work at a PC for extended periods + Proficient in MS Office
Benefits and Career Growth Opportunities
At arenaflex, we offer a comprehensive benefits package, including:
- Competitive compensation and benefits
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to training and development programs to enhance your skills and knowledge
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We're proud to be an Equal Opportunity and Affirmative Action employer, considering qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.
Compensation and Perks
arenaflex offers a competitive compensation package, including a base salary and opportunities for bonuses and incentives. We also provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
Equal Employment Opportunity Statement
arenaflex is an Equal Opportunity and Affirmative Action employer, and we consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.
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