Experienced Customer Service Representative - Automotive Tool Support Specialist
Job Summary:
Join arenaflex, a leading global industrial technology company, as an Experienced Customer Service Representative - Automotive Tool Support Specialist. As a key member of our customer service team, you will play a critical role in providing exceptional support to our franchised distributors, district managers, regional managers, and commercial customers. With a focus on automotive tool selection, troubleshooting, and technical specifications, you will be the go-to expert for our customers, ensuring their needs are met with accuracy and efficiency.
About arenaflex:
arenaflex is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. With a culture of continuous improvement built upon the foundation of the arenaflex Business System, we empower our employees to drive innovation and excellence in everything we do. As an equal opportunity employer, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.
Job Responsibilities:
As an Experienced Customer Service Representative - Automotive Tool Support Specialist, you will be responsible for:
- Providing exceptional support to our franchised distributors, district managers, regional managers, and commercial customers, ensuring their needs are met with accuracy and efficiency.
- Assisting customers with automotive tool selection, troubleshooting, and technical specifications, including price and availability, part numbers, and application assistance.
- Handling all inbound calls from internal and external sources, including giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
- Providing technical support concerning information and specifications for products provided in our arenaflex catalog and catalogs of our other suppliers.
- Inputting orders utilizing internal ordering software systems.
- Engaging closely with the Customer Service team to resolve open questions.
- Working cross-functionally with subject matter experts to resolve open questions.
- Other responsibilities as assigned.
Requirements:
* High school diploma or GED equivalent.
- 1+ years of call center experience or equivalent experience in dealing with customers.
- On-the-job experience in working with general automotive mechanics is a plus.
- ASE certification, automotive experience, tool experience, or related trade school degree is a plus.
- Basic use of PC and keyboard.
- Effective verbal and written communication skills.
- Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude.
- Ability to empathize with customer concerns while maintaining a professional demeanor.
- Ability to learn quickly on the job.
- Ability to multi-task in a fast-paced office environment.
- Ability to answer calls as a primary function of the position.
Preferred Qualifications:
* Experience working in a customer-facing role, preferably in the automotive industry.
- Knowledge of automotive tools and equipment.
- Familiarity with CRM software and other customer service tools.
- Strong problem-solving and analytical skills.
- Ability to work in a team environment and collaborate with subject matter experts.
Competencies:
* Basic use of PC and keyboard.
- Effective verbal and written communication skills.
- Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude.
- Ability to empathize with customer concerns while maintaining a professional demeanor.
- Ability to learn quickly on the job.
- Ability to multi-task in a fast-paced office environment.
- Ability to answer calls as a primary function of the position.
Benefits:
* Competitive earning potential: $17/hour + $300 hiring bonus + annual company bonus/gainshare.
- Immediate company benefits (medical, dental, vision, life, etc.).
- 401(k) with company match.
- 401(k) defined contribution after 1 year of service.
- High level of employee engagement.
- Walking path and gym equipment onsite.
- Food trucks on site during the summer.
- Dress for your day - every day casual/jeans.
- Employee discounts.
- 15 days vacation + 4 floating holidays + 8 paid holidays.
- Paid maternity & paternity leave.
- Tuition reimbursement.
- Student loan payment assistance.
- Hybrid work environment (2 days remote).
- Annual Day of Caring for employees to volunteer.
- Discounts on tools.
- Annual team building events.
Work Environment:
* Work from home opportunity with a flexible schedule (10:00 AM - 6:30 PM weekdays only).
- Collaborative and dynamic work environment with a team of experienced customer service professionals.
- Opportunities for career growth and development in a rapidly evolving industry.
How to Apply:
If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job