Experienced Customer Service Account Associate – Springfield

At arenaflex, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Summary:

As an Account Associate at arenaflex, you will be part of a dynamic team that astounds customers with effective resolution, proactive account management, and customer education. You will determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers. This role is a learning opportunity, where new experts are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building.

Key Responsibilities:

* Provide effective and timely resolution of various customer inquiries and concerns.

• Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
• Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
• Meet department productivity and quality standards.
• Approach each call with a can-do mindset and treat each customer with respect, courtesy, and a genuine desire to help.
• Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.

Education and Work Experience:

* High School Diploma/GED (Required)

• 6 months customer service experience preferred (Preferred)

Knowledge, Skills, and Abilities:

* Ability to work efficiently with multiple applications and computer screens simultaneously. (Required)

• Windows (Microsoft Word, Excel, and PowerPoint preferred) (Preferred)
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills

Licenses and Certifications:

* At least 18 years of age

• Legally authorized to work in the United States

Travel and Work Environment:

* Travel Required (Yes/No): No

• DOT Regulated: No
• Safety Sensitive Position: No

Compensation and Benefits:

* Hourly Base Pay: $20.00

• All employees at arenaflex are guaranteed to earn $20/hour inclusive of base pay and incentives.
• Annual Stock Grant: Eligible employees receive an annual stock grant.
• Comprehensive Benefits Package: Medical, dental, and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays.
• Career Growth Opportunities: arenaflex is committed to helping employees grow in their careers and offers training and development opportunities to support career advancement.

Work Environment and Company Culture:

* arenaflex is a dynamic and innovative company that values its employees and customers.

• Our company culture is built on the principles of teamwork, respect, and open communication.
• We are committed to creating a work environment that is inclusive, diverse, and supportive of all employees.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodation Requests:

Talent comes in all forms at arenaflex. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please visit our website at [insert website URL] to learn more about arenaflex and our career opportunities. Apply for this job