Experienced Live Sales Chat Representative – Life Science Solution Expert
At arenaflex, we're revolutionizing the life sciences industry by providing innovative solutions that improve global health and safety. As a Live Sales Chat Representative, you'll be at the forefront of this mission, engaging with customers and prospects through our digital platforms to drive sales growth and customer satisfaction. If you're passionate about life sciences, have excellent communication skills, and a knack for sales, we want to hear from you!
About arenaflex
arenaflex is a leading biotechnology and life sciences company that's committed to making a positive impact on global health and safety. Our team of experts is dedicated to developing cutting-edge solutions that address the complex challenges facing the life sciences industry. We're proud of our supportive and collaborative work environment, where innovation and creativity thrive.
What to Expect
As a Live Sales Chat Representative, you'll be responsible for:
- Utilizing product features, benefits, and applications to qualify leads and initiate the sales process
- Responding to and processing all incoming web chat and email inquiries from customers
- Providing high-level customer service excellence through arenaflex's digital platforms
- Triage web-based sales leads and direct customers to appropriate selling resources
- Logging opportunities in Salesforce.com for tracking and follow-up
Key Responsibilities:
* Qualify leads and initiate the sales process through product features, benefits, and applications
- Respond to and process all incoming web chat and email inquiries from customers
- Provide exceptional customer service through arenaflex's digital platforms
- Triage web-based sales leads and direct customers to appropriate selling resources
- Log opportunities in Salesforce.com for tracking and follow-up
What We're Looking For
We're seeking a highly motivated and customer-focused individual with:
- A Bachelor's Degree in a Life Sciences field or related lab experience
- Minimum of 0-1 years of related work experience in customer service or telephone support
- Proficiency with computer applications, including MS Word, Excel, Outlook, and PowerPoint
- General knowledge of assigned product portfolio and/or customer segment
- Strong interpersonal skills and ability to communicate effectively in English
How to Stand Out
If you have:
- Knowledge of life sciences workflows or hands-on laboratory experience in a research lab setting
- Experience in remote selling (phone or digital) and customer consultation
- Familiarity with Salesforce.com or similar CRM systems
You'll be at the top of our list! We're looking for individuals who are passionate about life sciences and have a proven track record of success in sales and customer service.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Live Sales Chat Representative, you'll have access to:
- Tuition reimbursement for continued education
- Opportunities for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on global health and safety
Work Environment and Company Culture
Our office is a dynamic and supportive environment where innovation and creativity thrive. We're proud of our collaborative culture and commitment to employee growth and development. As a Live Sales Chat Representative, you'll be part of a team that's passionate about making a difference in the life sciences industry.
Compensation, Perks, and Benefits
We offer a competitive salary with an annual incentive bonus plan, 401K with company match up to 6%, and tuition reimbursement for continued education. We're committed to providing our employees with a comprehensive benefits package that includes:
- Competitive salary with annual incentive bonus plan
- 401K with company match up to 6%
- Tuition reimbursement for continued education
- Supportive and collaborative work environment
- Chance to make a positive impact on global health and safety
How to Apply
If you're passionate about life sciences and have a knack for sales, we want to hear from you! Apply now to become a part of our dynamic team at arenaflex. Apply Job!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to fostering a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Apply for this job