Experienced Full Stack Solutions Architect – Cloud Contact Center Transformation and Acceleration

At arenaflex, we're on a mission to empower public sector organizations to transform their contact centers and deliver exceptional customer experiences. As a Solutions Architect on our Customer Acceleration Team, you'll play a critical role in helping our customers migrate, build, and manage Amazon Connect within their AWS cloud environments. If you're passionate about innovation, customer success, and driving business growth, we want to hear from you.

About arenaflex

arenaflex is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to meet the evolving needs of our customers. With a culture of inclusion, we celebrate our differences and empower our employees to be proud of their uniqueness. Our employee-led affinity groups, ongoing learning experiences, and mentorship programs foster a collaborative and supportive environment that inspires growth and development.

Key Responsibilities

As a Solutions Architect on our Customer Acceleration Team, you'll be responsible for:

• Providing exceptional technical design and thought leadership to our customers, working closely with our world-class sales and business development team
• Leading efforts to capture and share best-practice knowledge amongst the arenaflex solution architect community
• Collaborating with AWS field sales, pre-sales, training, and support teams to help partners and customers learn how to build and move to production-grade AWS environments that support Amazon Connect
• Defining and delivering on-site consulting engagements with partners and customers, including participating in pre-sales on-site visits, understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements
• Engaging in short on-site projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services
• Integrating and adapting existing enterprise call centers into Amazon Connect
• Traveling up to 30% to engage with customers and partners

Essential Qualifications

* 2+ years of design, implementation, or consulting experience in applications and infrastructures

• 4+ years of specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• 10+ years of IT development or implementation/consulting experience in the software or Internet industries
• Understanding of contact center operations, workflows, and key performance metrics

Preferred Qualifications

* Experience working within software development or Internet-related industries

• Experience migrating or transforming legacy customer solutions to the cloud
• Experience working with AWS technologies from a dev/ops perspective
• In-depth understanding of contact center technologies, including cloud-based platforms, VoIP, IVR, ACD, and CRM systems

Skills and Competencies

* Strong technical presentation experience, including whiteboard, small, and large group presentations

• Excellent collaboration and communication skills
• Ability to travel up to 30%
• Strong problem-solving and analytical skills
• Experience with software development, including building contact center integrations
• In-depth understanding of cloud computing, including AWS services and architecture

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to your growth and development. As a Solutions Architect on our Customer Acceleration Team, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals
• Opportunities to collaborate with cross-functional teams and contribute to best-practice knowledge sharing
• A dynamic and inclusive work environment that celebrates diversity and promotes innovation

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our employee-led affinity groups, ongoing learning experiences, and mentorship programs foster a collaborative and supportive environment that inspires growth and development. We value work-life harmony and strive for flexibility as part of our working culture.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Base pay ranging from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market
• Equity, sign-on payments, and other forms of compensation as part of a total compensation package
• A full range of medical, financial, and/or other benefits, including dependent care, retirement plans, and more

How to Apply

If you're passionate about innovation, customer success, and driving business growth, we want to hear from you. Apply now to join our Customer Acceleration Team as a Solutions Architect and be part of a dynamic and inclusive work environment that inspires growth and development. Apply Job! Apply for this job