Experienced Seasonal Chat & Phone Tech Support/Customer Service Representative – Inbound Customer Experience Expert
At arenaflex, we're not just a customer service company – we're a team of passionate individuals dedicated to creating memorable experiences for our customers and each other. With over 20 years of experience in the customer support industry, we've perfected the art of delivering exceptional support experiences that leave a lasting impact. As a Seasonal Chat & Phone Tech Support/Customer Service Representative, you'll be at the forefront of this mission, working with a talented team to provide top-notch support to our clients' customers.
Why Join arenaflex?
At arenaflex, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Our modernized application technology benefits our customers and you, making our call center jobs surprising and engaging. We're committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed, without regard to any protected characteristic.
Responsibilities:
As a Seasonal Chat & Phone Tech Support/Customer Service Representative, you'll be responsible for:
- Providing basic technical support via phone or chat to our clients' customers
- Interacting and communicating effectively with a variety of customers to deliver an exceptional support experience
- Providing a memorable and delightful experience for our customers
- Working with a team to resolve customer issues and concerns
- Staying up-to-date on product knowledge and technical skills to provide accurate and efficient support
- Participating in ongoing training and development to improve your skills and knowledge
Work with Us and You'll Enjoy:
* Working from home with the flexibility to create your own schedule
- Computer equipment provided to ensure you have the tools you need to succeed
- Full-Time Schedule with the opportunity to become permanent
- $14/hour and incentive opportunities to reward your hard work and dedication
- Hands-on, 100% paid training to ensure you have the skills and knowledge you need to succeed
- Internal Mobility (84% of our managers are promoted within) to help you grow your career
- Employee discounts and referral bonuses to show our appreciation for your hard work
- EverBetter wellness program to support your physical and mental well-being
Location Requirements:
* Must live in the United States
- Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings
- Must reside in one (1) of the following States: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming
Qualifications:
* Flexible to the needs of the business
- Must have a High School Diploma or GED Equivalent
- 18 years of age
Equipment and Internet Requirements:
* Hardwired internet connection (no satellite or wireless)
- Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
- A Working Phone Line (Home Phone or Mobile)
- Home office must be a noise/distraction-free environment
- Desk and an ergonomic chair
About arenaflex:
arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750 of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting million customer conversations every day in languages across 45 countries, arenaflex combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.
Get to Know Us:
Get to know us at www.arenaflex.com and connect with us on Facebook, LinkedIn, and Twitter.
EEO:
arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to any protected characteristic. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Apply Now:
Ready to join our team and start creating memorable experiences for our customers? Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job