Experienced Customer Support Representative – Phone, Ticket, and Digital Engagement
At arenaflex, we're on a mission to revolutionize the way companies interact with their customers. As a global provider of managed digital engagement services, we're seeking highly skilled and passionate Customer Support Representatives to join our team of Mods. If you're looking for a dynamic and flexible work environment where you can make a real impact, we want to hear from you!
About arenaflex
arenaflex is a leading provider of managed digital engagement services, partnering with top-tier brands and clients across the globe. Our team of 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for some of the world's coolest brands, including the NFL, Zendesk, and Topps. We bring companies closer to their customers than ever before, and we're looking for talented individuals like you to join our squad.
Job Summary
As a Customer Support Representative at arenaflex, you'll be the face of our company, providing exceptional support to our clients' customers through phone, ticket, and digital engagement. You'll be working on a variety of projects, from helping customers troubleshoot issues to providing product information and answering questions. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we want to hear from you!
Responsibilities
* Provide exceptional customer support through phone, ticket, and digital engagement
- Assist customers with troubleshooting issues, product information, and answering questions
- Work on a variety of projects, from helping customers troubleshoot issues to providing product information and answering questions
- Collaborate with our team of Mods to ensure seamless customer support
- Follow a written workflow and adapt to changing priorities
- Maintain a friendly tone and provide a positive experience for our clients' customers
- Willingness to adjust for feedback and help the team
- Availability to work weekdays and weekends, with a minimum of 20 hours per week
- Availability to work flexible hours, including evenings and weekends
Requirements
* Customer service oriented with a passion for delivering exceptional support
- Ability to follow a written workflow and adapt to changing priorities
- Friendly tone and positive attitude
- Willingness to adjust for feedback and help the team
- Availability to work weekdays and weekends, with a minimum of 20 hours per week
- Availability to work flexible hours, including evenings and weekends
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on the phone
What We Offer
* The potential to work with some of the coolest clients around the world, like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to 'Hot Gigs' postings exclusive to the arenaflex Network
- Work from home
- Competitive hourly rate - discussed during your first interview
- Paid orientation
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
Work Environment
* Work from home with flexible scheduling
- Collaborative and dynamic work environment
- Opportunities for career growth and professional development
- Access to 'Hot Gigs' postings exclusive to the arenaflex Network
Compensation and Benefits
* Competitive hourly rate - discussed during your first interview
- Paid orientation
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to our website. We can't wait to hear from you! Apply Job!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Pay Rates
Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time. Apply for this job