TWS Lead

Top Skills Required 1. Tivoli Work Scheduler

• ITSM

Job Description/ Responsibilities  Extensive knowledge of UNIX, Linux, Windows Environments and SQL queries  Knowledge on scripting (Shell, Perl, etc.)  Strong knowledge on ITIL process  Ability to schedule and develop new jobs using TWS/IWA scheduler tool  Automate and provide a permanent fix through scheduling to avoid any manual work around.  Ability to understand the Client/Applications perspective as well as explain the developers view if any.  Implement the requirements/changes raised by the application teams or the client in a productive manner.  Expected to work along with various application Owners and their teams.  Knowledge about FTP and SFTP  Need to schedule the jobs in IWA development region and keep a track of its implementation till the production Go-Live.  To be a part of any planned migration or maintenance activities if need arises.  Co-ordinate with testing teams to debug the defects in Development instances.  Expected to provide additional support to any new project activities included as a part of our road map in near future.  Expected to work with IBM support people in case of any blockage or bug found in the latest IWA version.  Co-ordinate with the client/application teams to complete all the project related activities to meet the deadline.  Ability to handle the incidents raised regarding IWA and provide a resolution within the breach period.  Assist Monitoring team with their queries and in certain complex situations.  Be vigilant to respond to the mails and calls from the members of same or related projects.  Interact with operations, functional, technical, and various technology teams on a regular basis  Frequent tracking, review and reporting on ticket progress and adherence to CPIs and KPIs  Work with various Technology teams to gather and review minor enhancement estimates  Provide traceable milestones/ETAs to customers on tickets (build project plan when needed)  Reduce or minimize backlog of tickets (incidents, requests, tasks etc)  Review RCAs to ensure the outcome is meaningful, measurable, and trackable for customers  Ensure RCA is completed on time and follow through on ETAs for implementation of action items to ensure permanent resolution is completed on time  Monitor progress on tickets and responsible for on time delivery to customer  Ensure security risks and SOX compliance adherence is maintained for applications in scope  Handle migration project on TWS complete environment  IWS Environment design on multi-workstation layout  Responsibility to Patch the TWS servers as well as agents  Experience in TWS event monitoring and workload automation Apply tot his job Apply To this Job