Immediate Hiring: Phone and Chat Specialist with Bonus Opportunities at arenaflex

At arenaflex, we're on a mission to revolutionize the way we connect essential workers with healthcare facilities in need. As a Phone and Chat Specialist, you'll play a critical role in helping us achieve this goal. If you're a results-driven individual with a passion for delivering exceptional customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team is dedicated to making a positive impact on the lives of healthcare workers and the communities they serve. With a strong commitment to excellence, we're always looking for talented individuals to join our team and help us drive success.

Job Summary

We're seeking a highly skilled Phone and Chat Specialist to join our team. As a Phone and Chat Specialist, you'll be responsible for navigating online to verify nurses' credentials, following up with nurses via written messages, and handling follow-up phone calls with those checking on the status of picking up shifts. If you have a strong customer service background, technical savvy, and excellent communication skills, we encourage you to apply.

Key Responsibilities

As a Phone and Chat Specialist at arenaflex, you'll be responsible for:

• Managing large amounts of inbound or outbound calls in a timely manner
• Managing multiple chat channels at one time
• Following communication "scripts" when handling different topics
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources provided to accurately handle the call
• Performing Data Entry and Customer Service skills
• Being able to navigate online efficiently
• Working requests/records received for those requesting to sign up for a shift
• Identifying customers' needs, researching to see if request has credentials needed
• Skillfully changing from one task to another without loss of efficiency or composure
• Being available at your desk, maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Qualifications

To be successful in this role, you'll need:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to navigate online efficiently
• Proficiency in Microsoft Office and Google Suite
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Phone and Chat Specialist, you'll have opportunities to:

• Develop your customer service and communication skills
• Learn about the healthcare industry and its challenges
• Work with a talented team of professionals who are passionate about making a difference
• Participate in ongoing training and development programs
• Take on new challenges and responsibilities as you grow in your role

Work Environment and Company Culture

At arenaflex, we're proud of our positive and inclusive company culture. As a Phone and Chat Specialist, you'll work in a dynamic and supportive environment that values:

• Collaboration and teamwork
• Open communication and feedback
• Continuous learning and development
• Work-life balance and flexibility
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits

As a Phone and Chat Specialist at arenaflex, you'll enjoy:

• Competitive hourly rate of $14/hour, plus shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance
• Paid training program (3 weeks in length from 8:00am-5:00pm Mon-Fri)
• Full-time 40 hours per week
• Equipment provided option (equipment will be shipped to you for full-time permanent employees)
• Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Company will provide equipment

Hardware/Software Requirements

To ensure success in this role, you'll need:

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• Up-to-date antivirus software must be installed on the platform and a recent scan completed (will be checked prior to allowing login to system)
• Firewall must be enabled (will be checked prior to allowing login to system)

How to Apply

If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply To This Job

Simple Application Process

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! We're excited to hear from you and look forward to reviewing your application! Apply for this job