Experienced Customer Experience Manager – Central/West Region – Remote Sales
Join arenaflex, a leading global provider of commercial solutions, as we continue to push the boundaries of human science and data science to make a significant impact in the life sciences industry. As a Customer Experience Manager, you will play a vital role in delivering customer-centric solutions that drive growth, profitability, and increased customer experience for arenaflex's Synvisc and Synvisc One products.
About arenaflex
arenaflex is a global leader in providing advanced analytics, technology solutions, and clinical research services to the life sciences industry. Our mission is to help our customers create a healthier world by accelerating the development and commercialization of innovative medical treatments. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs, our Commercial Sales & Medical Solutions (CSMS) division has 10,000+ field professionals in over 30 countries addressing physician and patient needs.
About the Role
As a Customer Experience Manager, you will be responsible for operating strategically in prioritized accounts to deliver valued omnichannel engagement solutions with a group of clearly defined key stakeholders in a specific geography for Synvisc. Your primary goal will be to increase the number of patients benefiting from our medicine by engaging HCPs, PA's, C-Suite leaders, and other key customers within a large geography. You will provide essential customer service to create and grow revenue and consistently deliver product goals.
Key Responsibilities:
* Grow 100-200 key Synvisc accounts through proactive account management to key stakeholders within each account, starting with the development of a pull-through plan for key systems and dissemination of promotional materials through Phone, Email, and Direct Mail.
- Manage existing contracts to ensure ordering in line with tier pricing structure.
- Place customer orders and direct customers to Specialty Distributor selling platforms.
- Prospect new business opportunities and create new customer agreements.
- Maintain Account Map and Contact Tool and monitor account performance.
- Identify and analyze impediments to performance, including outside interference, and guide teams towards solutions in a commercial environment, using digital and data analytics.
- Use innovative tools and technology to enhance the learning experience and assist others with adopting new technology solutions.
Essential Qualifications:
* Valid Driver's License.
- A minimum of 5+ years of pharmaceutical, biotech, or medical device sales experience required.
- Account Management Experience in Orthopedics, Medical Surgical, or complex account selling required.
- Proven success and positive track record of consistent sales performance in complex markets with diverse customer segments operating with a high degree of integrity.
- History of successfully influencing customers using virtual tools and resources.
- Demonstrated ability to use data and data analytics by unearthing valuable insights from data that can help lead to new solutions for the customer.
- Demonstrated ability to learn and apply technical and scientific product-related information.
- Highly organized with strong account management skills.
- Strong commercial business acumen, strategic, critical thinking/problem solving, and innovative thinking capabilities.
- Excellent interpersonal skills and communication skills, ability to develop important relationships with key stakeholders.
Preferred Qualifications:
* A minimum of 7+ years of pharmaceutical, biotech, or medical device sales experience.
- Strong organizational skills with the ability to adapt to change in a fast-paced environment.
Technical Skills:
* Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
- Experience with Power BI and Veeva CRM.
- Education: BA/BS Degree required.
- Language Requirements: Fluency in English.
- Physical Requirements: n/a.
- Travel: Ability to travel up to 10% of time throughout the nation, to home office and meetings/conventions as necessary.
What's in it for you?
arenaflex offers a wide array of benefits to support our employees and their families. We offer a comprehensive benefit plan that is effective day one, including:
- Health, Dental, Vision, and 401k.
- Tuition Assistance.
- Discretionary Time Off.
- A competitive salary range of $90,000 - $130,000.
- Incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
Join our team today!
If you believe you have what it takes to excel in this role, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job
About arenaflex's Commitment to Diversity and Inclusion
arenaflex is committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. We believe in creating an inclusive and diverse work environment that fosters growth, innovation, and success.
About arenaflex's COVID-19 Vaccination Policy
arenaflex's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. Please visit our website for more information.
Learn more about arenaflex
Visit our website at [arenaflex website URL] to learn more about our company, our mission, and our values. Apply for this job