Experienced Customer Service Specialist – Washington ONLY

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a dedicated and customer-focused organization, we're committed to fostering a culture of teamwork, growth, and innovation. If you're a motivated and results-driven individual with a passion for delivering outstanding customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in today's fast-paced world. With a strong commitment to excellence, we're dedicated to creating a work environment that values diversity, inclusivity, and employee growth. Our team is comprised of talented and passionate individuals who share a common goal: to make a meaningful impact in the lives of our customers and communities.

Job Summary

We're seeking an experienced Customer Service Specialist to join our team in Washington. As a key member of our customer service team, you'll be responsible for providing exceptional customer experiences through inbound and outbound communications. You'll work closely with internal and external customers to ensure a high-quality customer service experience, foster growth, and drive business results.

Responsibilities

As a Customer Service Specialist at arenaflex, you'll have the opportunity to make a real impact on our customers' lives. Your key responsibilities will include:

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner
• Working with customers daily to sustain and improve business relationships
• Asking probing questions to identify customer issues or concerns
• Ensuring accurate account maintenance and updating of account information
• Using next call avoidance technique to mitigate future questions
• Scheduling delivery orders and utilizing basic negotiation skills for issues pertaining to new and returning customers
• Handling general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone
• Supports the set-up of new customer accounts
• Meet or exceed minimum performance standards outlined in company policy

Qualifications

To be successful in this role, you'll need:

• High School Diploma or equivalent
• 1 or more year(s) of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers
• Proficient in Microsoft Office including Excel, Word, and Access
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa

What We Offer

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Competitive salary
• 401(k) with generous company match
• Paid Time Off (PTO)
• Paid training
• Employee Stock Ownership Plan (ESOP)
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Why Join arenaflex?

At arenaflex, we're passionate about creating a work environment that values diversity, inclusivity, and employee growth. We believe in empowering our employees to make a meaningful impact in the lives of our customers and communities. If you're a motivated and results-driven individual with a passion for delivering outstanding customer service, we want to hear from you!

How to Apply

If you're ready to take your customer service skills to the next level and join a dynamic team of professionals, we encourage you to apply now! Simply click on the link below to submit your application. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that values diversity, inclusivity, and employee growth. Apply for this job