Experienced Customer Service Representative – Part-Time Remote Opportunity at arenaflex

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing exceptional patient care and services. With a strong commitment to innovation and customer satisfaction, we strive to create a positive impact on the lives of our patients and communities. Our team of dedicated professionals is passionate about delivering high-quality care and services, and we are seeking a talented and motivated individual to join our team as a Customer Service Representative.

Job Summary

We are urgently hiring for a part-time Customer Service Representative to work remotely from home. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare professionals, handling patient enrollment, and resolving customer inquiries in a timely and professional manner. This is an excellent opportunity for a motivated and customer-focused individual to join our team and contribute to the delivery of exceptional patient care and services.

Key Responsibilities

* Utilize arenaflex's solution information section methodology and rules to process new patient enrollment by entering information into the proper system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing medication data, and decipher clinical shortenings (SIG codes).
• Resolve all information section-related exceptions.
• Handle correspondence to patients (inbound calls, chats, messages) and make outbound calls to prescribers and patients as necessary.
• Resolve external exceptions by assessing, gathering data, making revisions, and resubmitting for processing as per individual arrangement requirements.
• Make phone calls to support plans and others to obtain data, gain abrogate endorsement, or otherwise resolve external exceptions.
• Provide support to pharmacists, both those in the office and those at other locations.
• Identify and convey issues to senior-level staff as necessary.
• Obtain a dynamic pharmacy permit or certification within the first 90 days and maintain a current pharmacy permit or certification.

Essential Capabilities

* Basic computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print reports, or access data online).

• Basic web search skills to include opening a browser, typing in URLs in the correct field, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports).
• Communicate effectively in writing and verbally.

Preferred Capabilities

* At least one year of pharmacy professional experience in a retail or call center environment.

• At least one and a half years of experience as a pharmacy professional with a license/certification by the state Board of Pharmacy or widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Moderate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing reports).
• Familiarity with Spanish and English.

What We Offer

* Competitive salary

• Opportunity to work remotely from home
• Flexible scheduling
• Comprehensive training and development programs
• Collaborative and supportive work environment
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and services, we encourage you to apply for this exciting opportunity. Please submit your application today, and don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Apply To This Job Apply for this job