Experienced Customer Service Representative - Sales (Hybrid) at arenaflex

Are you a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative - Sales to join our team in Charlotte, North Carolina. As a hybrid employee, you'll have the opportunity to work from home 1-2 days a week and spend the remaining days in our Remote office, combining the best of both worlds.

About arenaflex

arenaflex is a global leader in communications and technology, and we're proud to be pioneers in making connections that change the world. With a rich history spanning nearly 150 years, we've been innovating and pushing the boundaries of what's possible. From the widespread availability of 5G and Fiber to working on cutting-edge technologies, we're always looking for talented individuals like you to join our team and help shape the future.

Job Summary

As a Customer Service Representative - Sales, you'll be the voice of arenaflex, providing exceptional customer service and driving sales growth through consultative selling. You'll work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions. Your goal will be to provide effective and timely resolutions for customers, deliver personalized recommendations for our latest products and services, and meet monthly sales goals.

Key Responsibilities

* Provide exceptional customer service and support to prospective and existing customers, resolving various service, billing, and payment inquiries

• Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
• Work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions
• Use multiple tools and systems to resolve customer inquiries and maintain accurate customer records
• Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
• Perform basic troubleshooting and/or engage Tier 3 support to resolve customer-impacting issues that span multiple networks
• Meet monthly sales goals and deliver an outstanding customer experience

What You'll Need

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation is essential
• Specific job assignments may require day, evening, weekend, or holiday hours
• Occasional overtime may be required
• Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
• An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Ability to work in a hybrid environment, with a combination of remote and in-office work

What We Offer

* Competitive salary, reflecting our commitment to attracting the best talent

• Paid training and additional resources to support success in your new role
• Opportunities for career growth and advancement
• Comprehensive benefits package, including medical, dental, vision, 401(k), and tuition reimbursement
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short-term and long-term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, internet (and fiber where available), and phone

What We're Looking For

* A customer service enthusiast with a passion for sales and a knack for building meaningful connections with people

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Flexibility to work any schedule during hours of operation is essential
• Specific job assignments may require day, evening, weekend, or holiday hours
• Occasional overtime may be required

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply To This Job

Join the arenaflex Team

At arenaflex, we're passionate about making connections that change the world. We're looking for talented individuals like you to join our team and help shape the future. If you're a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people, we want to hear from you. Apply today and let's build the future together. Apply for this job