Experienced Work From Home Fiber Customer Support Analyst – Telecommunications and Network Services
At arenaflex, we're passionate about connecting people to what brings them joy. As a leading provider of innovative telecommunications and network services, we're seeking an experienced Work From Home Fiber Customer Support Analyst to join our team. In this role, you'll play a critical part in delivering exceptional customer service and technical support to our Fios customers, helping them navigate the digital world with confidence.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that empowers its employees to drive innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our employees are valued, connected, and empowered to reach their potential and contribute their best.
Job Highlights
*
Position:
Work From Home Fiber Customer Support Analyst
Compensation:
A competitive salary
Location:
Remote
Company:
arenaflex
Start Date:
Immediate openings available
What You'll Be Doing
As a Work From Home Fiber Customer Support Analyst, you'll be the face of arenaflex, providing exceptional technical support and customer service to our Fios customers. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and customer-focused individual with a passion for delivering exceptional service. You'll have:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- A related Associate Degree or 2+ years of relevant experience
- Technical support call center experience (a plus!)
Even Better If You Have
* A related Associate Degree or 2+ years of relevant experience
- Technical support call center experience
What We Offer
As an arenaflex employee, you'll enjoy a range of benefits, including:
- A competitive salary
- Opportunities for career growth and development
- A collaborative, inclusive work environment
- Flexible work arrangements, including remote work options
- Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- Recognition and rewards for outstanding performance
Equal Employment Opportunity
arenaflex is proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Scheduled Weekly Hours
40 hours per week
Work Environment
In this remote role, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that's passionate about delivering exceptional customer service and technical support.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Seize this opportunity to make a significant impact and take the first step towards a rewarding new role. Apply To This Job
Note:
Compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Apply for this job