Experienced Patient Care Customer Service Representative – After Hours Call Center
Are you passionate about delivering exceptional patient care and customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex, a national leader in providing home medical equipment and services, is seeking a dedicated and compassionate Patient Care Customer Service Representative to join our After Hours Call Center team in Murray, KY.
About arenaflex
arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to our patients.
Overview and Responsibilities
As a Patient Care Customer Service Representative, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You will be the primary point of contact for patients, providing exceptional customer service and ensuring their needs are met. Your strong communication skills, attention to detail, and ability to multitask will make you an invaluable asset to our team.
Key Responsibilities:
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Essential Qualifications:
* High school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
- Ability to effectively communicate in English, both orally and written
- Helpful, knowledgeable, and polite while maintaining a positive attitude
- Medical terminology
- Multi-tasking and attention to detail
- Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Ability to work independently and as part of a team
Preferred Qualifications:
* Experience in a call center or customer service environment
- Familiarity with medical equipment and supplies
- Knowledge of Microsoft applications, including Word and Excel
- Ability to navigate the internet and use email transmission and communication
Work Environment and Culture:
* 100% remote work from home, with flexible scheduling to accommodate your needs
- Collaborative and supportive team environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including 401(k), medical, dental, and vision insurance, life insurance, and disability insurance
Compensation and Perks:
* Competitive salary, commensurate with experience
- Quarterly bonus opportunity
- Mileage reimbursement (when applicable)
- Telephone reimbursement (when applicable)
- Generous paid time off and paid holidays
- Bonus and incentive opportunities (non-exempt and exempt)
Equal Opportunity Employer:
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
How to Apply:
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Note:
arenaflex is a DRUG-FREE WORKPLACE. Employment is contingent on a background investigation, drug screen (when applicable), and valid driver's license in the state of residence with a clean driving record (when applicable). Apply for this job