Experienced Customer Service Representative – Remote Customer Support Agent

Join arenaflex, a leading airline, and embark on a journey of discovery, growth, and exceptional customer experiences. Are you a people person with a passion for delivering top-notch customer service? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team of dedicated professionals who are committed to providing exceptional service to our customers.

About arenaflex

arenaflex is a world-renowned airline that operates a vast network of flights across the globe. With a rich history of innovation and customer-centricity, we have built a reputation for excellence in the aviation industry. Our team of passionate professionals is dedicated to delivering exceptional customer experiences, and we are looking for like-minded individuals to join our ranks.

Why you'll love this role

As a Customer Service Representative at arenaflex, you will be the face of our brand, interacting with customers in a courteous, efficient, and professional manner. You will be responsible for resolving customer complaints, answering queries, and providing exceptional service to our valued customers.

Key Responsibilities

* Issue, reissue, and refund passenger tickets

• Book, price, and confirm flight reservations
• Rebook passengers on oversold flights and during abnormal operations
• Perform passenger check-in and passenger seat assignment (excluding curbside), rectify oversold seat assignments, and troubleshoot upgrades
• Issue vouchers and/or coordinate with contractors for passenger hotel, food, and transportation; coordinate refueling and refresh
• Perform passenger boarding, including ticket raise and/or boarding pass raise/verification
• Operate gate reader/scanner and related responsibilities to include pre-boarding, monitoring/checking carry-on bags and exiting row criteria
• Operate jetways/bridges for functions of boarding and deplaning passengers
• Make boarding and departure gate announcements
• Deliver domestic/global flight files
• Perform passenger carrier flight close-out procedures
• Accept, check, and tag passengers' bags at check-in centers, full-service check-in counters, and primary class check-in counters
• Maintain the timeline of flight boarding process
• Perform customer service at the job training
• Process and complete credit card bag transactions at kiosks in the check-in counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk bag processing at check-in counters
• Queue lines at check-in counter kiosks and check-in counters
• Clear/confirm international files at kiosk in the check-in counter area and activation stations
• Accept and dispatch passengers' self-tagged luggage at activation stations
• Assist customers requiring special help or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special help passengers, and/or unaccompanied minors
• Perform customer service work related to handling local flights and contractor/ground handling agreements or contracts
• Have regular and predictable attendance on site, including meeting any required overtime requirements.
• Respond and assist during safety and/or emergency situations
• Provide connecting passengers with gate information
• Provide exceptional customer service in a professional manner and according to arenaflex guidelines.

What you'll need for success

* Minimum Qualifications: + High school degree or GED or international equivalent + Bilingual language skills required in some locations + Applicable valid driver's license as required by local authorities + Must satisfy FAA criminal background checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable + Must be able to obtain stable suitable airport authority and/or US Customs security badges, if applicable + Completion of a pre-employment drug screen, complete background check, and/or fingerprinting to meet arenaflex and security requirements + Must be legally able to work in the U.S.

• Preferred Qualifications:

+ Working knowledge of Sabre or another Passenger Service System + Previous face-to-face Customer Service experience + Working in a fast-paced environment

What you'll get

* Travel Perks: Ready to explore the world? You, your family, and your friends can access 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning, We also provide digital doctor visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

How to apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team of dedicated professionals and embark on a journey of discovery, growth, and exceptional customer experiences. Apply for this job