Business Intelligence Analyst, Information Technology

Overview: Would you like to advance your career on a self-directed path guided by motivation and ambition, ServiceLink, the unsurpassed leader in the mortgage industry, has a great opportunity available for an agile technology professional. We are seeking an action-oriented individual with high-level communication and analytical skills to apply for the opening of Business Intelligence Analyst. In this role, you will plan, design, test and implement Business Intelligence solutions through use of BI tools, technologies. As well as, analyze complex processes and develop technical and/or process solutions to meet business needs. The incumbent works collaboratively with customers and technical staff in all phases of projects, potentially including requirements gathering and change management. You will also a subject matter expert on projects regarding technology, resource needs, schedule and/or implementation. Follows all divisional and corporate project management guidelines. The ideal candidate will be responsible for the focused analysis of critical information to meet user demands. If you thrive on challenge and innovative problem solving, we encourage you to apply today. This is an exciting time to join ServiceLink, a growing company built on the core values of entrepreneurship and empowerment. A DAY IN THE LIFE In this role, you will…

• Analyze client’s business and data requirements and convert them into Microsoft Power BI dashboards and solutions.
• Configure and administer Microsoft Power BI dashboards, reports and datasets.
• Facilitate training sessions on BI tools.
• Work with clients to engage user community and promote platform adoption.
• Serve as a subject matter expert for BI end user solutions, including sharing skills with technically-inclined business users.

You possess …

• Bachelors’ Degree is Required
• 5 plus years’ experience with Power BI or SSRS reporting and self-serve analytics
• Strong collaboration skills as well as excellent relationship building and interpersonal skills
• Ability to work well independently and collaboratively under tight deadlines
• Strong written and verbal communication skills including working with business users at all levels
• Ability to convert business requirements into technical specifications and decide the timeline to accomplish tasks.
• Proficient in making DAX queries in Power BI desktop
• Ability to recommend and perform "what-if" analysis, with tools such as Excel "Goal Seek", "Solver", etc.
• Working knowledge of statistical process control for variables and attributes.
• Working knowledge of ANOVA and regression analysis.

Responsibilities:

• Design, develop, implement and maintain Business Intelligence (BI) solutions to support business needs, following BI development best practices and innovative use of appropriate technologies and systems
• Work effectively with customers in all phases of application development projects, potentially including requirements gathering, design, testing and change management
• Participate in quality or process improvement activities, including regular reviews of systems and technology. Design and implement modifications or improvements, based on those activities
• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
• Maintain knowledge of business processes and cross-functional relationships.
• Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
• Provide ad hoc queries, reports, dashboards, and analytics both out of the financial and operational systems.
• Lead integration, performance, and user acceptance testing for reporting solutions.
• Understand business requirements in the BI context and design data models to convert raw data to meaningful insights.
• Develop reports using Microsoft Reporting Services (SSRS) from a variety of data sources including Analysis Services Cubes and relational databases
• Development of complex SQL Code (queries, stored procedures and functions) used in reports SQL data source.
• Create Workspace and Apps in Power BI service and provide App access to end users
• Design, publish and maintain Power BI data models based on measurements and dimensions based on the customer and dashboard needs
• Identify KPIs with clear objectives and monitor them consistently.
• Perform SQL tuning for best results.
• Write and maintain technical documentation.
• Perform all other duties assigned.

Qualifications:

• Works well in a team environment.
• Possesses strong attention to detail.
• Ability to work successfully and independently in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
• Excellent oral and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel.
• Advanced working knowledge of SQL coding experience, schema design and performance tuning
• Fluent on data segmentation.
• 5 plus years’ experience with Power BI or SSRS reporting and self-serve analytics
• Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience.
• MS Office (Excel, Word, Power Point); strong understanding of Excel. Experience with Power BI preferred, but not required.
• Knowledge of DAX preferred, but not required.
• Ability to think creatively and solve problems.
• Descriptive statistics for location, scale and asymmetry required. Sampling statistics/Sampling distributions preferred but not required.
• Notions of forecasting (moving average, exponential smoothing) required. ARIMA methods preferred but not required.

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