[Remote] Client Service Representative *Hawaii based candidates only*

Note: The job is a remote job and is open to candidates in USA. CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA. They are hiring Client Service Representatives to work directly with customers, providing solutions to enhance their business operations while ensuring high-quality customer service.

Responsibilities

• Build relationships with our clients to better understand their unique needs and concerns
• Fulfill requests and answer questions for internal and external customers
• Respond promptly to customer inquiries via phone or electronically
• Provide excellent customer service to both internal and external clients
• Organize the workflow to meet customers’ time frames and demands
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

Skills

• Experience working in a customer service or administrative capacity
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to multitask
• Problem-solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Effective verbal and written communication skills
• Salesforce experience a plus

Benefits

• Paid time off
• Medical
• Dental
• 401(k) plans
• Annual success-sharing bonuses or commission plans based on individual performance
• Tuition reimbursement
• Referral bonuses

Company Overview