Client Relationship Manager

The community is a global creative agency that partners with growing brands through culturally honest creativity. They are seeking a Client Relationship Manager to build and maintain strong relationships with clients, manage project timelines and budgets, and support the creative process by collaborating with internal teams.

Responsibilities

• Build and maintain strong day-to-day relationships with junior and mid-level client partners, serving as a trusted, responsive point of contact
• Develop a deep understanding of the client’s business, competitive landscape, and industry trends—and translate that into actionable guidance for internal teams
• Proactively manage timelines, budgets, and priorities (in partnership with PMs) to ensure seamless delivery and no surprises for clients or internal stakeholders
• Capture and synthesize key meeting outcomes, translating discussions into clear next steps, responsibilities, and aligned actions across teams
• Partner with internal team leads to support the creative process - including the briefing of media, creative, and strategy teams, ensuring clarity and continuity from brief through execution
• Leverage AI tools to streamline core workflows (meeting notes, status tracking, timelines, and documentation), increasing speed and accuracy
• Apply human judgment to refine AI outputs—ensuring all client-facing materials are accurate, nuanced, and aligned to client expectations
• Elevate beyond task management by focusing time on relationship-building, communication, and proactive problem-solving
• Identify opportunities to use AI to improve team efficiency and output quality, while maintaining a high standard of human oversight
• Serve as the “quality control layer” between AI-assisted outputs and client delivery—ensuring work feels thoughtful, tailored, and insight-driven
• Act as a connector across disciplines—ensuring media, creative, and strategy teams are aligned and set up for success
• Support a positive, solutions-oriented team environment, helping unblock challenges and keep work moving forward
• Contribute to a culture of clarity, accountability, and continuous improvement in how we work

Skills

• 1–3 years of fast-paced advertising agency (or equivalent) experience in account management or client services
• High attention to detail with strong organizational skills
• Excellent verbal and written communication skills, with confidence interacting with clients
• Proficiency in Google Workspace (Slides, Sheets, Docs)
• Curiosity and openness to leveraging AI tools to enhance productivity and ways of working

Benefits

• Medical coverage
• Dental
• Vision
• Disability
• 401K
• Parental and family care leave
• Family forming assistance
• Tuition reimbursement
• Flexible time off
• Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met.
• Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met.
• For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.

Company Overview