Customer Service Representative--Chicago, Illinois
OPC Pest Services is rapidly expanding in the Northeastern Illinois and Chicago service areas, and they are seeking a Customer Service Representative. This role involves coordinating schedules, resolving customer issues, and providing exceptional service to both customers and technicians.
Responsibilities
- Provide exceptional customer service and a quality experience to internal and external clients
- Prioritize, plan and complete daily tasks, special projects, and assignments
- Facilitate accounts receivable and collection efforts
- Manage administrative requests and tasks
- Provide proactive customer follow-up in a timely manner
- Deliver accurate service and promotional information
- Maintain accurate records utilizing customer service software applications
- Partner with management to manage expectations and meet deadlines
- Assist in scheduling of service routes
- Produce accurate and timely reports
- Ensure that work is complete and results are satisfactory
- Assist in training of new team members as requested/needed
- Demonstrate strong attention to detail and accuracy
Skills
- High school degree or equivalent
- Excellent phone etiquette and friendly, professional demeanor
- Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
- Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
- Knowledge of customer service principles and best practices
- Excellent written and verbal communication
- Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
- We require successful completion of background check and drug screen
Benefits
- Cut the commute--work from home! Our CSRs are trained onsite to start then work from home (must have a designated home office space with acceptable internet speeds);
- Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit rollinsbenefits.com for more information);
- 401(k) plan with 4.5% company match
- Rollins Corporation employee stock purchase plan;
- Six paid holidays and a generous PTO (paid time off) program--receive up to 15 PTO days your first year;
- Employer discount program through PerkSpot;
Company Overview