Account Manager Job

Account Manager – Packaging Adhesives (North America) Location: Remote (Up to 50% travel) Department: Sales – HPC Reports To: National Sales Manager – Packaging Position Summary We are seeking a highly motivated and customer-focused Account Manager to join our North America Packaging Adhesives team. This role is responsible for managing and growing a portfolio of strategic accounts by building strong, long-term customer relationships and delivering value-driven solutions. The Account Manager serves as a trusted advisor to customers, leveraging both commercial and technical expertise to support customer success, drive retention, and expand business within existing accounts. This position plays a critical role in strengthening partnerships across key markets including food & beverage, personal care, and consumer goods.

Key Responsibilities

Account Management & Customer Growth Manage and develop a portfolio of strategic accounts with accountability for revenue growth, retention, and customer satisfaction Build and maintain strong relationships with key stakeholders across customer organizations (procurement, operations, engineering, leadership) Develop and execute account plans that identify opportunities to expand share of wallet and deepen customer engagement Drive organic growth within existing accounts through upselling, cross-selling, and introduction of new solutions Conduct regular customer meetings, including quarterly business reviews, to communicate value, performance, and future opportunities Customer Partnership & Value Delivery Serve as the primary point of contact and trusted advisor for assigned customers Understand customer strategies, challenges, and operational needs to align solutions accordingly Proactively identify opportunities to improve customer performance, efficiency, and sustainability outcomes Ensure a high level of responsiveness to customer needs, issues, and escalations Technical & Solution Support Provide consultative support by recommending adhesive solutions aligned with customer applications and processes Collaborate closely with Technical Service and R&D teams to: Optimize product performance Support line trials and product qualifications Troubleshoot and resolve technical challenges Support continuous improvement initiatives to enhance customer operations and product effectiveness Strategic Collaboration & Internal Alignment Partner cross-functionally with Sales, Technical, Supply Chain, and Product Management teams to deliver a seamless customer experience Share voice-of-customer (VOC) insights to support innovation and product development Contribute to pricing, contract management, and long-term agreement strategies aligned to mutual value creation Business Planning & Performance Management Develop and maintain accurate account forecasts and growth plans Track and report on key performance metrics including: Account revenue growth Retention rates Customer satisfaction Maintain up-to-date customer activity, opportunities, and account plans in CRM (e.g., Salesforce)

Qualifications

Bachelor’s degree in Business, Engineering, Chemistry, or a related field required (advanced degree preferred) 8–15 years of experience in B2B sales or account management, preferably in: Industrial adhesives Packaging materials Technical or manufacturing environments Proven track record of managing and growing existing customer accounts Strong relationship management and stakeholder engagement skills across multiple levels of an organization Experience supporting complex, multi-site or national accounts Technical aptitude with the ability to translate customer needs into practical solutions Knowledge of packaging processes and adhesive applications (hot melt, end-of-line systems) is a strong advantage Excellent communication, negotiation, and organizational skills Self-motivated, collaborative, and customer-centric mindset Proficiency with CRM tools (Salesforce or equivalent) Willingness to travel up to 50% within North America Apply To This Job