Senior Consultant – Smartsheet Developer

In support of SSI, you will lead several concurrent projects, moving beyond basic implementation to deeply understand customers' core objectives and deliver solutions that drive digital transformation and measurable organizational change. We are looking for a consultant who balances technical execution with a consultative mindset-someone who can manage the details of project delivery while partnering with operational teams to identify new opportunities for customer growth and expansion. You will report to the VP of Operations and Director of Programs. This is a remote-eligible position, and you may work remotely from anywhere in the U.S. where the chosen tool is registered. Responsibilities:

• Be the Expert in the Room: Lead customers and cross-functional peers through strong business and technical acumen by advising on best practices that drive measurable value. Help customers modernize and optimize workflows across a variety of industries and use cases.
• Lead Transformational Engagements: Partner with customers to design and implement strategic solutions, leveraging a broad range of Smartsheet capabilities to drive organizational change and maximize long-term value.
• Design Modern Solutions: Lead in-depth discovery sessions to understand business challenges and design custom solutions that incorporate AI-native functionalities and best-in-class automation.
• Iterate and Build: Develop solutions through prototyping and iterative sprints, incorporating frequent customer feedback to ensure the final product meets complex business needs.
• Validate and Quality Test: Review solution designs through internal testing and facilitate user acceptance testing with stakeholders to ensure deliverable accuracy and quality.
• Manage Project Outcomes: Take full ownership of project delivery, including timelines, deliverables, scope, and budget, while proactively mitigating risks in partnership with customer teams, internal project teams, and account teams.
• Commit to Continuous Learning and Innovation: Stay current on rapidly evolving industry trends and capabilities, maintaining an open mindset toward testing, learning, and sharing new delivery methodologies.
• Collaborate and Mentor: Partner with consulting team members to share customer and industry insights and participate in the department's mentor program as both a mentee and mentor.
• Partner on Implementation Opportunities: Identify operational areas for service expansion opportunities, collaborating closely with teams to influence automation strategy and drive integration across the organization.
• Maintain Operational Standards: Consistently perform against individual and team KPIs, including target utilization, project backlogs, customer satisfaction ratings, and accurate data maintenance.
• Other duties as assigned.

Qualifications:

• Minimum of 4-5 years of relevant experience in management or technology consulting.
• Strong willingness and proven ability to perform successfully within a team environment.
• Proven ability to succeed in fast-paced, growth-oriented environments and adapt quickly as customer needs, tools, and industry trends evolve.
• Hands-on experience in the configuration and implementation of leading-edge, web-based SaaS applications.
• Strong interest in working with emerging technologies and a drive to understand how evolving capabilities, including AI and automation, solve diverse business challenges.
• Experience applying change management and business process optimization strategies to help diverse user groups adopt new ways of working.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Experience with business process optimization and Agile project management methodologies.

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