Customer Service Account Associate
T-Mobile USA, Inc. is committed to investing in its employees and providing a supportive work environment. The Customer Service Account Associate role focuses on building customer loyalty through proactive problem-solving and exceptional account management, ensuring a positive customer experience.
Responsibilities
- Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction
- Provide proactive and timely resolutions for customer inquiries and concerns
- Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions
- Deliver exceptional customer experiences using provided training tools, resources, and personal expertise
- Meet department productivity and quality standards
- Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile
Skills
- High School Diploma/GED (Required)
- Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)
- Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams, etc.)
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Hybrid work schedule after just 60 days post-training graduation
- On-the-job training
- Opportunity to earn up to a total of $750 while completing training milestones
- Annualized incentive target of $4,400/year for Account Expert role
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts for eligible employees
- Pet insurance for eligible employees
- Access to commuter and transit programs for eligible employees
Company Overview