Client Care Advocate - Preneed

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. The Client Care Advocate provides consultative support to customers regarding life insurance products, focusing on Preneed insurance, and is responsible for handling inbound customer inquiries and resolving issues while delivering exceptional customer service.

Responsibilities

• Respond to inbound customer calls and inquiries while delivering exceptional customer service
• Document telephone conversations, written communications, and service activities accurately within company systems
• Resolve customer inquiries and service requests in accordance with established service standards
• Research, identify, and resolve customer issues while ensuring compliance with company policies and procedures
• Complete post-call activities and follow through on customer callback commitments in a timely manner
• Develop and maintain strong relationships with customers, agents, and internal business partners
• Accurately communicate product information, features, and benefits to customers and stakeholders
• Participate in team meetings, training activities, and other duties as assigned

Skills

• High school diploma or GED required; associate or bachelor's degree preferred
• Minimum of one year of customer service or call center experience
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
• Strong attention to detail and organizational skills
• Ability to learn and apply insurance products, procedures, and systems
• Proficiency with Microsoft Office and other business software applications
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal skills and ability to work effectively in a team setting
• Ability to maintain flexibility with work schedules and business needs
• Associate or bachelor's degree preferred

Benefits

• $500 sign-on bonus paid at the completion of training
• Hybrid work schedule (following training period)
• Full IT equipment provided
• Free lunch and parking
• Health coverage (employee + children, based on salary band)
• 401(k) with company match and equity opportunities
• Annual bonus eligibility
• Paid time off, sick time, and company holidays
• Tuition, adoption, and lifestyle reimbursement programs
• Clear opportunities for internal mobility and career growth

Company Overview