Experienced Customer Success Manager – Restaurant and Food Service Industry Expert
At arenaflex, we're revolutionizing the way restaurants operate by providing a cutting-edge, cloud-based platform for accounting and back-office management. Our mission is to empower restaurant owners and staff to achieve exceptional results while continuously improving their skills and knowledge. We're committed to being the best in the industry, and we're looking for a talented Customer Success Manager to join our team. About arenaflex arenaflex is a SaaS company that's disrupting the restaurant industry with its innovative solutions. Our platform provides a unique, centralized solution for accounting and back-office operations, helping restaurants streamline their processes and improve their bottom line. We're a dynamic and fast-paced company that's constantly evolving and improving to stay ahead of the curve. Job Summary As an Experienced Customer Success Manager, you'll play a critical role in developing long-term relationships with our customers and ensuring their success with our platform. You'll work closely with our customers to understand their challenges and provide tailored solutions to help them achieve their goals. Your expertise in customer success, product knowledge, and business acumen will be essential in driving customer retention, growth, and satisfaction.
Key Responsibilities
- Develop long-term relationships with customers to ensure high retention and customer satisfaction
- Ensure customers are successful with the product following the launch date
- Manage customer experience and set expectations
- Track and drive customer health and Net Promoter Scores
- Create playbooks and present calls to action
- Responsible for reaching assigned targets for customer KPIs
- Continuously improve customer experience by proposing new processes and concepts
- Participate in user groups and client-facing webinars
- Handle product or full software attrition to identify save opportunities
- Identify and pass leads to our Sales Growth team
- Other duties as assigned What You'll Need to Be Successful in This Role
- Previous experience with arenaflex platform (or similar SaaS platform)
- 3 to 5 years of experience in accounting and/or restaurants
- 5 plus years of experience in a customer-facing role
- Ability to travel 10%
- Proficient in Microsoft Office (Outlook, Excel, Word, and PowerPoint)
- Collaborative and flexible working style
- Ability to teach and coach effectively
- Efficient and timely with deadlines and deliverables
- Strong organization and time-management skills
- Ability to work independently without supervision
- Strong technical aptitude with experience communicating across multiple platforms Preferred Qualifications
- Previous Gainsight experience or other customer success management platform preferred
- Previous project management software experience preferred arenaflex Team Member Benefits & Perks
- Salary range $70,000-$98,500 (actual salary may vary based on relevant skills/experience, time in the role, business line, and geographic location)
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives Why Join arenaflex? At arenaflex, we're passionate about empowering restaurant owners and staff to achieve exceptional results. We're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. If you're a motivated and customer-focused individual who is passionate about the restaurant industry, we encourage you to apply for this exciting opportunity.
How to Apply
If you're ready to take your career to the next level and join a dynamic and innovative company, please submit your application through our website. We can't wait to hear from you! Equal Opportunity Employer arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job Apply To This Job