Regional Title Administration Specialist, Southeast

JOB TITLE: Regional Title Administration Specialist, Southeast REPORTS TO: VP, National Production Manager DEPARTMENT: Florida Operations FLSA STATUS: Non-exempt/Hourly - work schedule: Monday-Friday, 8am-4:30pm LOCATION: Remote (preferable located in Southeast region: Tennessee, Alabama, Georgia, Florida, North Carolina, or South Carolina) SUMMARY: The Regional Title Administration Specialist supports title and closing offices throughout the Southeast region by performing administrative, clerical, and production-related functions. This position provides administrative and production support for title and underwriting operations across Tennessee, Alabama, Georgia, Florida, North Carolina, and South Carolina. The position focuses on file administration, policy typing, title ordering and updates, answering phones, and general clerical support. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: other duties may be assigned.

• Provide regional administrative and clerical support to title and closing offices within the Southeast territory.
• Order title searches, title updates, and related reports from internal and third-party vendors.
• Assist with policy typing and policy issuance, including reviewing files for completeness and confirming requirements have been satisfied.
• Handle inbound phone calls and email inquiries from agents, lenders, attorneys, vendors, and internal staff.
• Coordinate title updates, follow-ups, and status checks throughout the life of the file.
• Support file setup, document management, scanning, indexing, and quality control.
• Assist with clearing administrative conditions and documentation-related items.
• Communicate with examiners, underwriters, closing offices, and vendors to ensure timely file progression.
• Track outstanding items, maintain queues, and support high-volume production workflows.
• Perform general clerical and administrative tasks to support daily operations.
• Maintain awareness of state-specific procedures, underwriting requirements, and closing office practices.
• Compliance and adherence at all times with the organization’s Code of Ethics and Conduct as well as all of our company policies.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Requires prior experience working for a closing agency and/or title insurance underwriter, with a strong understanding of how a closing office operates.
• Demonstrated working knowledge of closing office functions, including:
• File intake and administration
• Title ordering and updates
• Policy typing and issuance
• Post-closing and recording support
• Vendor coordination and follow-up
• Experience supporting residential real estate transactions (purchase and refinance).
• Strong attention to detail and organizational skills.
• Ability to handle high-volume administrative work across multiple states.
• Excellent written and verbal communication skills, including professional phone support.
• Proficiency with title production and document management systems.

EDUCATION AND/OR EXPERIENCE:

• 3–7+ years of experience working within a real estate closing agency, title company, or title insurance underwriter.
• Multi-state title experience within the Southeast.
• Prior experience in a centralized title production or administrative support role.
• Familiarity with platforms such as SoftPro, Qualia, RamQuest, or Closers’ Choice.
• Experience working directly with underwriting teams and agency partners.

EEO Statement CATIC Financial, Inc. and its subsidiaries are committed to providing equal employment opportunities to all employees and applicants for employment and to maintaining a work environment that is free from discrimination without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply To This Job