Warmline Peer Specialist - Part Time

Remote-first Full-time Now hiring

This a Full Remote job, the offer is available from: Illinois (USA) Description Type: Part-Time Shifts: Mix of 4hr-8hr shifts between 8am-8pm on Monday-Saturday Reports to: Warmline Peer Supervisor Office Location: Work from home up to 5 days per week; this is not a work from anywhere role. You must maintain a private, confidential workspace in your home within Illinois and be able to attend in-person trainings and meetings at our Chicago office (224 W. Hill St., Suite 410, Chicago IL) or other designated location as requested. The option to work at the NAMI Chicago Office is available. Schedule: The hybrid work policy is subject to changes with notice. Peer Support Warmline employees are required to work a portion of major holidays and any additional holidays that coincide with their regular schedule. The training and onboarding schedule may differ from the regular work schedule. Background: Guided by the experiences of those living with mental health conditions and rooted in equity, NAMI Chicago educates to fight stigma and discrimination, fiercely advocates for our community, and shares hope, connection and expertise with people on their mental health journey. NAMI Chicago seeks to fill gaps in Chicago's mental health system, with an intentional emphasis on serving underrepresented populations and breaking down barriers to care. Who We Are Looking For: The Warmline Peer Specialist supports NAMI Chicago’s mission by providing direct support to help seekers. They value collaboration, mutuality, and the power of lived experience to inspire hope and support others in their recovery journey. Peer support is non-clinical services provided by individuals trained and certified to utilize their own, personal lived experience in recovery from mental health and/or substance use challenges to support other individuals in their journey of recovery from substance use and/or mental health or other behavioral health challenges. These services include offering and receiving help based on shared understanding, respect, and mutual empowerment (IDHS, Peer Recovery Support Services). The Warmline Peer Specialist utilizes understanding, empathy, validation, and lived experience to ensure help seekers throughout Illinois feel heard and supported as they navigate their recovery. Essential Functions & Responsibilities:

Peer Support Specialist: Provide live telephonic support to help seekers across the state of Illinois by creating a safe space built on shared understanding, respect, and empowerment. Utilize empathy and active listening skills to connect with help seekers. Provide education and coaching on wellness and recovery principles, self-advocacy, shared decision making in treatment, and connect help seekers to resources. Utilize person-centered, strength-based, culturally informed, growth-oriented, and trauma-informed approaches to empower help seekers to define and pursue their own recovery and wellness goals.
CRSS & CPRS: Demonstrate competency in the domains of the Certified Recovery Support Specialist (CRSS) credential or Certified Peer Recovery Specialist (CPRS) credential and comply with its code of ethics. Demonstrate a broad understanding of recovery principles and application along the continuum of recovery with commitment to provide person-centered empowerment through a no-barriers space.
Lived Experience: Share lived experience navigating your recovery in a positive and motivational manner including but not limited to wellness skills, coping skills, managing mental health symptoms, mental healthcare systems and treatment, and/or supporting other’s recovery journey to assist the help seeker in navigating their own recovery.
Crisis De-escalation: Utilize de-escalation techniques to support help seekers regain a sense of control and stability during times of crisis. Educate help seekers on suicide prevention concepts and techniques. Collaborate with help seekers to identify support systems that they can utilize in times of crisis.
Documentation and Confidentiality: Using NAMI Chicago’s client record management system, maintain accurate and confidential records of all interactions with help seekers, adhering to privacy regulations and organizational policies. Respects each caller’s privacy rights and other applicable laws and regulations. Systems require significant computer use and skills.
Technology & Organization: Ability to use multiple technology systems (telephonic, documentation, communication) and multitask during a conversation with a help seeker e.g., remaining engaged in conversation while assessing their needs, identifying a plan, documenting information shared, and communicating with supervisors (as needed).
Adherence to Protocols: Follow established protocols and procedures for crisis intervention, documentation, and escalation of emergencies.
Continuous Training: Participate in ongoing training and professional development opportunities to enhance skills and stay updated on best practices for crisis support.
Communication and Teamwork: Communicate effectively and frequently throughout shift with supervisors and Peer Support Warmline staff; promptly alert supervisor of concerns and seek guidance/support when needed. Embodies NAMI Chicago’s team approach by participating in daily Teams chats, supervision meetings, team and organizational meetings, supporting co-workers, and attending scheduled trainings.
Wellness: Actively engage in your wellness and communicate support needs as appropriate. Participate in own wellness plan utilizing organization and team wellness activities.
Other Duties: Perform other duties as assigned.

Requirements

Essential Knowledge, Skills and Abilities:

Experience with and ability to serve anyone throughout Illinois who contacts the Peer Support Warmline to provide a no-barriers access point for support and education by individuals with lived experience. Exhibit sensitivity and empathy regarding human service issues and project a non-judgmental attitude towards those requiring assistance. Demonstrate ability to maintain professional boundaries with help seekers and peers.
Demonstrate ability to serve underrepresented and vulnerable populations living with mental health conditions and/or substance use, including social minorities, racial/ethnic minorities, youth, young adults, and older adults.
Firsthand knowledge/experience living with a mental health condition and utilizing recovery principles. Familiarity with community resources and treatment options for mental health conditions and substance use.
Excellent communication skills, both verbal and written, and ability to navigate client record management tool.
Ability to maintain confidentiality of sensitive information and show professionalism, reliability, and responsibility.
Utilizes a growth mindset with self and others in conversations with help seekers, supervision meetings, trainings, and connections with the Peer Support Warmline team.

Minimum Qualifications:

High School Diploma or GED
Candidates will possess a Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS) credential OR will obtain one of these credentials within 18 months of employment at NAMI Chicago.
At least one year of experience working within the human services field
Computer Skills: proficiency with Microsoft Outlook, Teams, Word, Excel, and PowerPoint, proficiency with Adobe Acrobat, Google Chrome, Windows operating systems, and other software routinely used by NAMI Chicago.

Welcome Qualifications:

Previous experience at a peer support or social service warmline or hotline
Bilingual in Spanish and English
Current ASIST or SafeTALK certification

Available Benefits:

Company sponsored wellness activities.
401k Retirement plan.
Paid leave and wellness leave.

Base rate: $21 - $22 NAMI Chicago is an inclusive employer, we welcome and encourage BIPOC, LGBTQ+, Veterans, Differently Abled, Returning Citizens and All Who Are Dedicated to Mental Health to Apply. This offer from "NAMI Chicago" has been enriched by Jobgether.com and got a 74% flex score. Apply tot his job Apply To this Job

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Experienced Data Entry Clerk for 17-Year-Olds – Entry-Level Position at Hirevector About Hirevector At Hirevector, we are driven by a mission to be the world's most customer-centric company. We strive to offer our customers the lowest possible prices, the best available selection, and the utmost convenience. Established in 1994, we’ve grown from an online bookstore into a global powerhouse that specializes in e-commerce, cloud computing, digital streaming, and artificial intelligence. Your Opportunity Awaits We are excited to announce our Data Entry Clerk position specifically tailored for 17-year-olds! This is a unique opportunity to start your career with one of the world's leading companies while improving your computer skills and gaining real-world experience. Position Overview As a Data Entry Clerk at Hirevector, you will play a crucial role in our operations by managing various forms of data input and validation. This position is an excellent opportunity for motivated and detail-oriented teenagers looking to build valuable work experience in a fast-paced environment. Key Responsibilities: Accurately enter customer data into our internal systems. Review and verify data for accuracy and completeness. Organize and maintain data files and records. Assist in organizing information and preparing reports. Communicate effectively with team members to resolve discrepancies. Who We Are Looking For This role is perfect for a responsible 17-year-old who is eager to learn and grow. We are looking for candidates who meet the following criteria: Essential Qualifications: Must be 17 years old by the time of application. High School student or recent graduate preferred. Basic computer skills and familiarity with Microsoft Office Suite. Strong attention to detail and organization skills. Ability to work independently as well as a part of a team. Effective communication skills—both written and verbal. Willingness to learn and accept feedback. What We Offer Working at Hirevector comes with unique benefits tailored to help you thrive: Benefits and Perks: Flexible working hours that can accommodate your school schedule. A competitive hourly wage. Professional development opportunities and training. A supportive work environment with a focus on teamwork. Networking and potential career advancement within the company. Diversity and Inclusion At Hirevector, we value diversity and strive to create an inclusive work environment. We believe that the more diverse our workforce, the better we can serve our customers. We are proud to be an Equal Opportunity Employer where everyone can find success. Your Next Steps If you’re excited about the opportunity to gain skills and be part of an innovative team, we encourage you to apply! This position is a fantastic way for 17-year-olds to gain essential work experience and a chance to contribute to a global leader in technology. Career Growth Opportunities At Hirevector, we believe in investing in our employees' growth and development. As a Data Entry Clerk, you will have the opportunity to learn and grow with our company, taking on new challenges and responsibilities as you progress in your career. Work Environment and Culture Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We encourage open communication, creativity, and innovation, and we strive to create a positive and inclusive work environment for all employees. Compensation, Perks, and Benefits We offer a competitive hourly wage, flexible working hours, and a range of benefits and perks to support your well-being and career development. We also provide comprehensive training and professional development opportunities to help you succeed in your role. Conclusion Data entry jobs for 17-year-olds at Hirevector represent a valuable starting point for any young aspiring professional. With the right guidance and opportunity, you can not only develop practical skills essential for your career but also join a company that embraces innovation and creativity. This is your chance to take those first steps toward a bright future. Don’t hesitate—apply today and be part of something bigger! FAQs Q: What is the minimum age requirement for this position? A: You must be at least 17 years old to apply for this position. Q: Do I need prior experience in data entry to apply? A: No prior experience is necessary, but basic computer skills and a willingness to learn are important. Q: What are the working hours for this role? A: The working hours are flexible and can be arranged to fit around your school schedule. Q: Will training be provided? A: Yes, comprehensive training will be provided to ensure you are fully prepared for your responsibilities. Q: What growth opportunities exist within this role? A: There are numerous opportunities for career advancement within Hirevector, especially for dedicated employees who excel in their roles. Apply Now! Ready to take the first step in your career? Apply now for the Data Entry Clerk position at Hirevector and join our team of innovative and dedicated professionals!

Remote-first Full-time

Warmline Peer Specialist - Part Time

Requirements

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