Audience Strategy & Operations Manager
Overview
In today’s digital landscape, the ability to build new skills quickly is increasingly important. The Audience Skilling team supports learners in developing skills through microlearning, short-form video, and digital content delivered via Microsoft AI Skills Navigator and social platforms. Our goal is to reach new learners, accelerate skill acquisition, and support workforce audiences with relevant learning experiences. As an Audience Strategy & Operations Manager, you will lead Audience Skilling programs and operations across content execution, campaign prioritization, and program delivery—ensuring content, campaigns, and planning systems align across audience teams to support consistent delivery at scale. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Establish and scale an Audience Insights Center of Excellence (CoE) to drive consistency, rigor, and Operational Excellence - defining and implementing standard processes, templates, and governance, including cross-team engagement models. Lead end-to-end Audience content operations for AI Skills Navigator (ASN), aligning with the product team on roadmap, gaps, deliverables, timelines and Audience execution plans. Establish and drive adoption of editorial calendar and intake prioritization frameworks for campaigns, content, and creative support – balancing business impact, urgency, & capacity Event content curation for Tier 1 Skilling event experiences, and ensuring plans land on Audience editorial calendars Define standards for asset management, documentation, and bill-of-materials structure, ensuring traceability across content, playlists, and campaigns. Embody our Culture and Values
Qualifications
Required Qualifications Master's Degree or equivalent 1+ year(s) experience in product marketing, learning and development, relevant technical roles, customer success, research, industry, program/project management, or corporate education OR Bachelor's degree or equivalent AND 2+ years experience in product marketing, learning and development, relevant technical roles, customer success, research, industry, program/project management, or corporate educationOR equivalent experience Preferred Qualifications 5+ years of experience in program management, content operations, or go-to-market execution Demonstrated accountability and bias for action in delivering results Growth mindset with a focus on continuous learning and improvement Experience applying AI technologies in productivity or skilling scenarios Ability to prioritize across competing demands and bring clarity in ambiguous environments Experience working cross-functionally with product, creative, and business stakeholders Track record of building and scaling operating models, governance, or centers of excellence Attention to detail, systems thinking, and data-informed problem solving, with effective stakeholder communication Integrated Learning & Skilling IC4 - The typical base pay range for this role across the U.S. is USD $97,600.00 - $188,400.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000.00 - $206,400.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Apply To This Job