Virtual Care Veterinary Technician - Teletriage (Relief)

At Modern Animal, we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, highly organized and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our team on an as-needed Relief basis. Available Schedules: Flexible, relief-based schedule. Work virtually when coverage is needed and when your availability allows. Perfect for those looking to pick up extra shifts or maintain a flexible work-life balance. Ideal Candidate: This role is ideal for a self-motivated individual who can jump in to provide seamless support for our team. We’re looking for someone who thrives in a fast-paced environment. You’re adaptable, communicative, and ready to jump in when needed- often within 48-72 hours’ notice. What You’ll Be Doing: Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being Triage medical cases based on veterinary knowledge, offering recommendations and ensuring accurate information Review medical records to understand patient history and provide informed guidance Document clearly and accurately in patient records using veterinary terminology Verify and process prescriptions, ensuring appropriate follow-up for client requests Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video Follow protocols, maintaining consistency while adjusting to each unique case Collaborate cross-functionally, providing feedback to improve processes and systems Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care Live and breathe our values: curiosity, integrity, excellence, accountability, and respect Why You’ll Love This Role: A passion for veterinary care: You love providing excellent client experiences and clear, empathetic communication. Credentialed Veterinary Technician: You’ve successfully completed the VTNE and have at least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required). Tech-savvy: You’re comfortable navigating multiple computer programs and online platforms. Exceptional communicator: You can clearly articulate medical information, both verbally and in writing, with compassion and clarity. Adaptable problem solver: You thrive in a dynamic environment and can generate innovative solutions to support our members and teams. Independent worker: You manage priorities and tasks effectively with minimal supervision. Continuous learner: You have a curiosity-driven mindset and are eager to grow professionally to improve patient care. Dedicated work environment: You have a quiet, distraction-free space and meet the following internet requirements: Minimum ISP parameters: >100mb_down, >100mb_up, Apply To This Job