End User Support Technician

Job Description: Title: End User Support Technician Location: Remote – Canada (London ON and surrounding areas) Reports to: End User Support Team Lead Vacancy: New Vacancy The Role: This role involves providing end-user support for both onsite and offsite environments, ensuring the smooth functioning of hardware, software, and related systems. We're looking for someone with a strong problem-solving mindset and a commitment to delivering excellent customer service. The Impact You Will Have in This Role: You will be the a subject matter expert and point of escalation for end-user technology deployments, technical issues, and policy implementation ensuring team productivity and operational excellence. By maintaining and improving desktop systems and applications, your work will empower team members to focus on driving business goals. What You’ll Be Doing in This Role: Manage user accounts, including adding, removing, and updating group memberships and passwords. Analyze, diagnose, and resolve desktop issues for end-users, including remote support. Install, configure, test, maintain, and troubleshoot hardware and software. Respond to incoming calls, tickets, and emails regarding technical issues. Perform installs, moves, adds, and changes (MAC) for hardware and software setups. Provide support for Office 365 applications across PC, Apple, and mobile platforms. Liaise with third-party vendors and maintain inventory of physical, virtual, and software assets. Qualifications of this Role: Demonstrable experience in technical support or desktop system administration. Comfortable working in fast-paced, team-oriented environments. Strong problem-solving skills and a proactive attitude toward learning and growth. Experience with Office 365 applications and account management. Effective communication and customer service skills, both written and verbal. Familiarity with Microsoft Intune would be considered an asset. The Hiring Manager says: "I’m looking for the kind of person who enjoys tackling challenges head-on, thrives in collaborative environments, and is always eager to grow their technical skills." This position has a starting salary range of $45,000 - $55,000 CAD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location. Our Values We POWER Our Customer’s Success We are Innovative, Collaborative and Grounded and in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to [email protected]. JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Company Mission Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to [email protected]. JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Apply To This Job