Administrative Assistant (Reception)

Long Hagan Huff-Harris is a growing Family Law, Trusts and Estates, and Business Law Firm located in Massachusetts. The Administrative Assistant acts as the primary point of contact for clients, requiring strong communication and interpersonal skills, as well as superior attention to detail.

Responsibilities

• Answer incoming calls and route them to the correct parties
• Facilitate outgoing calls to clients, vendors, and other parties
• Process incoming and outgoing mail
• Perform client intake calls and transcribe correspondence
• Organize and manage firm calendars and scheduling
• Manage and organize email inboxes
• Assist with drafting correspondence and sending letters, as needed
• Manage and organize documents, both physical and electronic
• Scanning and uploading documents to client portal or Google Drive
• Assist with various other duties, as needed

Skills

• Excellent Customer Service Skills – A welcoming and polite demeanor is essential to success in this position. Additionally, clients expect prompt responses and follow-up to all correspondence, whether it's over the phone or by email. It is critical to remain composed even if the client expresses frustration
• Superior Attention to Detail - Ability to switch gears with shifting priorities. Given all the moving parts and daily interruptions, it is critical that the Administrative Assistant be able to shift their attention while still being detail-oriented and focused on quality
• Organized and Systematic - In an environment with lots of moving pieces, systems are essential, and the ideal candidate would have a firm grasp on the importance of organization and following processes to ensure follow through. Additionally, the Administrative Assistant must have an excellent ability to manage multiple on-going projects at various stages of workflow, so superior time-management skills are essential
• Communicative and Collaborative - We are a close team and do our best work based on trust in each other and collaboration. Strong interpersonal, communication, and organizational skills are essential, not only when working within the office, but also working with clients and their families, as well as other professionals in the community
• Self-Motivated and Self-Assured - If you encounter a problem, we want you to be a part of the solution! While we value collaboration, it is important to have the ability to work independently and the ideal candidate would be self-directed
• Strong Computer and Technology Skills - The ideal candidate must be comfortable with using technology daily and learning as needed
• Ability to Manage Up - In the fast-paced environment of the law firm, the Administrative Assistant must manage his or her supervisor to streamline processes, meet client expectations, and meet deadlines
• Compassionate and Caring - As a law firm that frequently assists individuals who are experiencing stressful situations, possessing exemplary listening skills, customer service, and empathy is critical

Benefits

• Competitive Pay
• 401K Company Matching (Up to 4%)
• 50% Employer Paid Health Insurance
• Dental Insurance
• Vision Insurance
• FSA & Dependent Care Savings Accounts
• Life Insurance
• Continuous Professional Development
• Notary Oath and Renewal Fees Reimbursement
• Hybrid Work Schedule
• 27 Days PTO; Vacation (10), Personal (4), and Paid Holidays Off (13).
• 5 Days Sick PTO, Annually

Company Overview