[Remote] Planon Administrator

Note: The job is a remote job and is open to candidates in USA. Cushman & Wakefield is a leading global real estate services firm, and they are seeking an experienced Planon Administrator to manage and support their Planon Integrated Workplace Management System. This role focuses on ensuring the system's stability and performance while supporting various project and space management operations.

Responsibilities

• Administer and maintain the Planon IWMS platform, including modules for Project Management & Space & Workplace Management
• Configure workflows, business rules, forms, dashboards, and reports to meet business requirements
• Manage user roles, permissions, and security settings
• Perform any configuration changes in coordination with client and vendors
• CMMS specialists must be able to communicate with many different types of workers, managers, and procurement staff to schedule workers, order the correct parts, and work within budgets to carry out a maintenance or repair work plan
• Serve as the primary point of contact for Planon-related issues and requests for client and it’s real estate service providers
• Provide tier 2/3 support and troubleshoot system errors, integrations, and performance issues
• Monitor system health, data integrity, and scheduled jobs
• Coordinate with Planon support and implementation partners as needed
• Manage master data (locations, space, projects)
• Support integrations between Planon and other enterprise systems (ERP, HR, Procurement, Business Intelligence, FM, etc.)
• Perform data imports, exports, and validations
• Gather requirements from Project Management and Workplace teams
• Translate business needs into system enhancements and configurations
• Document system configurations, processes, and standard operating procedures
• Develop and execute test scenarios, test scripts, and UAT plans for Planon enhancements and releases
• Coordinate and support User Acceptance Testing with business stakeholders
• Validate configurations and data against documented requirements
• Support post-implementation stabilization
• Train end users, super users, and administrators
• Promote best practices for system usage and partner with client on data governance strategies
• Support audit, compliance, and reporting requirements
• Assist with training materials and end-user documentation
• Facilitate workshops, demos, and requirement review sessions
• Support change management efforts, including user communications and adoption strategies

Skills

• Bachelor's degree in Information Systems, Facilities Management, or related field (or equivalent experience)
• 2–5+ years of experience administering or supporting Planon IWMS or other competing corporate real estate solutions
• Strong understanding of facilities management and/or real estate business processes
• Experience with system configuration, workflows, and reporting
• Ability to troubleshoot complex system and data issues
• Strong communication and stakeholder management skills
• Planon certification(s)
• Experience with SQL, APIs, or integration platforms
• Experience supporting large, multi-site organizations
• Familiarity with ITIL or service management processes

Benefits

• Health, vision, and dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life, and disability insurance programs
• Paid and unpaid time away from work
• Competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements

Company Overview

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