[Remote] Work at Home Customer Service Advisor (Alabama residents)

Note: The job is a remote job and is open to candidates in USA. Morley is a company focused on delivering extraordinary experiences and they are seeking a Remote Customer Service Advisor for Alabama residents. This role involves handling health insurance inquiries from customers, utilizing multiple computer systems to provide accurate information and support in a structured contact center environment.

Responsibilities

• Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues
• Provide accurate information to customers, managers and clients
• Create and send status updates or service recovery communications
• Route or escalate inquiries when needed
• Explain policies, procedures and benefit details
• Document each interaction clearly in the tracking system
• Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude

Skills

• Clear written and verbal communication
• Able to review in-depth info and reach logical conclusions
• Basic math skills (for payment-related questions)
• Empathy and dependability
• Strong listening, organization, multitasking and time management
• Ability to work in a changing environment
• Basic computer skills, including Microsoft Office
• Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)
• Must have the ability to pass a pre-employment background check and drug screen
• High school diploma or equivalent
• 2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)
• Availability within operating hours: Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)
• Possible weekends (from October through March)
• Reliable attendance and ability to follow a set schedule (queues are time-sensitive)
• Alabama resident
• Secluded, distraction-free workspace
• High-speed internet from a wired provider (cable or fiber)
• Your computer must be connected to your modem/router using an Ethernet cable
• Experience with medical claims reimbursements or billing
• Familiarity with health insurance terminology
• Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing
• Knowledge of customer service practices

Benefits

• Full-time role with benefits
• Paid time off
• Training provided
• Leadership development program available
• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)
• Morley provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.

Company Overview