[Remote] FLEX Technology Analyst, ServiceNow Developer
Note: The job is a remote job and is open to candidates in USA. Marriott International is the world’s largest hotel company, and they are seeking a Technology Analyst, ServiceNow Developer to enhance their IT Service Management capabilities. The role involves designing, configuring, and improving solutions to optimize operational efficiency and user experience, while collaborating with various stakeholders to translate their needs into effective platform capabilities.
Responsibilities
- Architectural Expertise: Design scalable, reliable and high performance ServiceNow solutions that meet both immediate IT Service Management (ITSM) needs and long-term business goals
- Solution Configuration: Lead engagement with Technical and Solution Architects and Business Analysts to understand functional requirements and translate them into effective ServiceNow configurations. Configure and enhance ITSM capabilities (Incident, Request, Problem, Change, Knowledge, Service Catalog) to align with business requirements and industry best practices
- Development: Develop with workflow studio, flow designer, business rules and service catalog development
- Innovation: Encourage innovation within the ServiceNow team. Support the exploration of new technologies, methodologies and processes that can enhance the efficiency and effectiveness of the teamwork in support of Marriott business requirements
- Testing and Quality Assurance: Develop ServiceNow configuration test plans and validate functionality, data integrity and user experience. Address any issues and perform necessary adjustments to ensure the solution meets desired outcomes
- Data Migration & Data Integration: Develop and document data migration and integration strategies as required to support ITSM processes. Ensure data accuracy, consistency, and lineage across key datasets (e.g., CMDB/CIs, services, users, groups, SLAs/OLAs)
- Data Analysis: Conduct data analysis on service, ticket, and configuration item (CI) data to support data quality and continual improvement initiatives
- Reporting: Development of custom reporting tables to support business requirements for reporting and analytics
- Documentation: Creating and maintaining technical documentation, including design documentation, configurations, and user guides
- Jira story writing: Draft clear, testable user stories in Jira, including acceptance criteria and definition of done, to support Agile delivery and ensure shared understanding across technical and business stakeholders
Skills
- Bachelor's degree in Information Technology, Computer Science or a related field
- ServiceNow Certified Implementation Specialist (CIS) IT Service Management (ITSM) Certification or equivalent
- 5+ yrs of hands-on experience with ServiceNow ITSM (e.g., Incident, Request, Problem, Change, Knowledge, Service Catalog) and/or related platform capabilities (CMDB, ITOM)
- Ability to design and execute ITSM process improvements that align with business objectives and industry best practices
- Knowledge of orchestration for Automating IT Processes
- Experience with UI Scripts, UI Action, UI Macro, UI Policies, Script includes business rules, security rules and workflow development with workflow studio and flow designer
Benefits
- 401(k) plan
- Stock purchase plan
- Discounts at Marriott properties
- Commuter benefits
- Employee assistance plan
- Childcare discounts
- Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave
- Washington Applicants Only : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually
- Hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions
Company Overview
Company H1B Sponsorship