[Remote] Associate Pre- Sales Systems Engineer

Note: The job is a remote job and is open to candidates in USA. PreSales Collective is fundamentally reshaping the data storage industry, seeking innovative thinkers to join their team. The Associate Pre-Sales Systems Engineer will support the SE organization by driving customer product feature adoption and managing product lifecycles, while also assisting internal teams and engaging with customers to ensure satisfaction.

Responsibilities

• Assist internal teams with configuration validation in support of sales opportunities
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes
• Work with established programs and tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and take point on simple designs
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answer basic technical questions
• Work with established programs and tools to support customer pursuits
• Work cross-functionally with internal departments such as Customer Support, Professional Services, Renewal, Integrated Operations, and Order Management
• Support both pre-sales and post-sales activities, optimizing customer engagement and satisfaction
• Drive technical account management to ensure seamless implementation and ongoing support of Pure Storage solutions, fostering strong customer relationships

Skills

• BS in a technical field and 1–2 years of technology industry or equivalent experience
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, with strengths in teamwork and communication
• Confident, articulate, and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts, and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication, and product presentation skills
• Ability to handle multiple tasks and projects in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Domestic, overnight travel 5–10% of the time
• Willingness to relocate upon promotion
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, ...), NFS file systems, and network environments
• Salesforce.com experience

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events

Company Overview