[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Instacart is transforming the grocery industry by providing essential services for grocery delivery. They are seeking an Account Manager to manage a portfolio of Canadian CPG advertisers, focusing on driving growth and delivering measurable performance through retail media campaigns.

Responsibilities

• Own a portfolio of Canadian CPG advertisers, serving as the primary point of contact to drive growth, retention, and long-term partnership value
• Plan, launch, and optimize retail media campaigns across Instacart ad products; analyze performance to deliver data-backed recommendations that improve ROAS, incrementality, and category share
• Identify and execute upsell and cross-sell opportunities, build business cases, and partner with Account Executives on renewals, expansions, and joint business planning
• Lead regular performance reviews and Quarterly Business Reviews with senior client stakeholders, translating complex data into clear narratives and actionable roadmaps
• Forecast pipeline and revenue, manage pacing and budgets, and ensure operational excellence in collaboration with Ads Operations, Measurement, and Finance
• Advocate for client needs with Product and Engineering by synthesizing feedback and helping pilot new features that improve advertiser outcomes at scale

Skills

• 3+ years of experience in account management or client success within digital advertising, retail media, or e-commerce performance marketing
• Proven track record managing a portfolio of advertisers and meeting or exceeding revenue, retention, and performance goals
• Hands-on experience running end-to-end campaigns (planning, trafficking coordination, optimization, reporting) and leading QBRs or executive readouts
• Proficiency with Excel/Google Sheets (pivot tables, lookups) and comfort interpreting large data sets to create clear, actionable insights
• Effective communicator with experience influencing senior client stakeholders and collaborating cross-functionally with sales, operations, and analytics teams
• Bachelor's degree in Business, Marketing, Analytics, or a related field, or equivalent practical experience
• Experience working with CPG advertisers and familiarity with retail media networks (e.g., Instacart Ads, Amazon Ads, Walmart Connect)
• Knowledge of performance marketing metrics (ROAS, CPA, incrementality) and experimentation methodologies
• Exposure to data visualization or BI tools (e.g., Looker, Tableau) and comfort building client-facing dashboards
• Working knowledge of SQL for exploratory analysis and performance deep dives
• Bilingual English/French and experience supporting Canadian national and regional CPG stakeholders

Benefits

• Sales Incentive Plan
• The cash variable incentive target is based on individual sales performance.
• Payout terms will be based on the Sales incentive Plan for this role.
• Sales incentive pay is contingent on performance and paid in accordance with the terms of the applicable Sales Incentive Plan.
• Eligible for a new hire equity grant as well as annual refresh grants
• Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
• Flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events

Company Overview

Company H1B Sponsorship