[Remote] Senior Program Manager, People Programs & AI
Note: The job is a remote job and is open to candidates in USA. Gainsight is an AI-powered retention engine behind the world’s most customer-centric companies, orchestrating the customer journey from onboarding to outcomes. They are seeking a Senior Program Manager, People Programs & AI to lead cross-functional HR initiatives and leverage AI to improve HR processes and workflows.
Responsibilities
- Lead complex, cross-functional HR initiatives from planning through execution
- Develop project plans, timelines, governance structures, risk mitigation plans, and success metrics for enterprise HR programs
- Coordinate stakeholders across multiple HR functions to drive alignment, accountability, and execution
- Monitor program progress, identify risks and dependencies, and proactively drive resolution
- Facilitate working sessions, steering committees, and executive updates for key initiatives
- Support change management activities associated with new HR programs, processes, and operating models
- Document and standardize processes, lessons learned, and best practices across HR programs
- Assess HR workflows and processes to identify opportunities for automation, AI adoption, and operational improvements
- Partner with HR teams to map current-state and future-state processes
- Research emerging AI tools, capabilities, and industry practices relevant to HR
- Support the design, testing, implementation, and adoption of AI-enabled solutions across HR functions
- Measure and track the impact of AI and automation initiatives, including efficiency gains, employee experience improvements, and adoption metrics
- Develop recommendations for process improvements that increase scalability and reduce manual work
- Help build AI literacy and change readiness across the HR organization
- Build strong partnerships across HR functions and business stakeholders
- Influence without direct authority to drive progress on shared goals
- Translate complex concepts into clear communications and actionable plans
- Balance competing priorities while maintaining focus on strategic outcomes and business value
- Serve as a trusted partner to HR leaders on transformation initiatives and operational improvements
Skills
- 5+ years of experience in Human Resources, People Operations, Talent, Organizational Effectiveness, or related people-focused functions
- 6–10+ years of experience in program management, HR transformation, consulting, business operations, HR operations, or related fields
- Strong understanding of how generative AI and emerging technologies can be applied to improve employee, manager, and HR team experiences
- Demonstrated experience leading complex cross-functional initiatives with multiple stakeholders
- Strong project and program management skills, including planning, execution, governance, and risk management
- Experience driving process improvement and organizational change initiatives
- Excellent communication, facilitation, and stakeholder management skills
- Ability to influence and drive outcomes in a highly matrixed environment
- Strong analytical and problem-solving capabilities
- Experience supporting HR, People Operations, Talent, or organizational effectiveness functions
- Experience evaluating or implementing AI, automation, workflow, or productivity solutions
- Familiarity with HR technologies and employee lifecycle processes
- Experience with process mapping, change management, or operational excellence methodologies
Benefits
- Eligible for an annual bonus
- Participation in Gainsight’s equity program
- Fully covered medical premiums (employee-only)
- Flexible PTO
- 401(k) plan
- Dental and vision coverage
- Remote work options
- $10,000 lifetime fertility stipend
- Access to coworking spaces around the globe
- Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
- Mentoring
- Career development opportunities
Company Overview
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