[Remote] Forward Deployed AI Engineer (Must be PST timezone)

Note: The job is a remote job and is open to candidates in USA. PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. As a Forward Deployed AI Engineer, you'll directly influence PolyAI’s growth by rapidly implementing and optimizing cutting-edge voice AI solutions tailored to our enterprise customers' needs.

Responsibilities

• Lead the hands on development, configuration, and deployment of conversational AI systems for enterprise clients, ensuring solutions are production ready and aligned with real business workflows
• Develop deep expertise in the platform architecture, capabilities, and limitations in order to design reliable and scalable solutions for client deployments
• Partner closely with product and engineering teams, representing client needs internally and communicating product capabilities and roadmap direction to customers
• Design creative solutions to overcome platform or integration constraints while maintaining system reliability, scalability, and maintainability
• Own the reliability, performance, and scalability of deployed systems, ensuring production environments meet strict SLAs for uptime, latency, and operational stability
• Serve as the primary technical point of contact for enterprise clients, leading technical discussions, troubleshooting issues, and maintaining ownership of system architecture and production health
• Collaborate with Deployment Strategists (DS) and Customer Success Managers (CSMs) to support successful project delivery and long term client outcomes
• Apply a data driven approach to deployments by designing logging, monitoring, and analytics systems that surface insights and enable proactive issue resolution
• Build and maintain operational dashboards, metrics, and alerts to ensure deployments meet both internal and external reliability standards
• Lead integration with enterprise infrastructure including telephony systems such as SIP and RTP, backend services, and external APIs, ensuring secure and scalable production operation

Skills

• You work with AI productivity and/or automation tools in your daily tasks
• 2-5 years of client-facing experience in solution implementation, technical consulting, management consulting, or a similar role
• Strong technical foundation (education or professional background in Computer Science, Engineering, Data Analysis, etc.) and comfortable rapidly mastering new technologies
• Proven ability to independently manage projects and passionate about solving problems, whether technical or non-technical
• Demonstrate the ability to manage stakeholders while staying result-driven
• Outstanding communication skills, able to clearly explain complex technical concepts to non-technical stakeholders
• Creative, solutions-focused mindset with a talent for overcoming complex challenges
• Experience with VoIP protocols such as SIP, RTP, and related telephony technologies (e.g., call routing, signaling, and media handling)
• You're passionate about building AI that positively impacts everyday life
• Experience with Python programming
• Familiarity with containerization and microservice deployments using Docker and Kubernetes
• Native-level proficiency in English
• Strong technical background or demonstrated ability to quickly grasp complex concepts (preferred backgrounds: Engineering, Computer Science, Data Analytics, or related fields)
• Thrives at the intersection of technology and customer success, energized by creatively overcoming complex enterprise interactions and getting to the successful deployment
• Highly autonomous, proactive, opinionated and comfortable working closely with clients to achieve ambitious goals and deliver tangible ROI
• Skilled in navigating multiple stakeholder relationships (both internal and external), balancing stakeholder needs without losing sight of core business objectives

Benefits

• Participation in the company’s employee share options plan
• 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
• Life Insurance
• STD and LTD
• The opportunity to contribute to the company's 401k plan
• Flexible PTO policy + 11 designated company holidays
• Annual learning and development allowance
• We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
• Enhanced parental leave
• Company-funded fertility and family-forming programmes
• Menopause care programme with Maven

Company Overview

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