[Remote] Lead Renewal Sales Operations Analyst (Remote)

Note: The job is a remote job and is open to candidates in USA. CrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches and protecting modern organizations. They are seeking a Lead Renewal Sales Operations Analyst to support the retention of key accounts and drive operational discipline in renewals management and forecasting processes.

Responsibilities

• Plan & build operational dashboards to support measuring the global renewals business performance
• Collaborate and liaise with our Finance, IT, and Sales Analytics counterparts to structure and manage a single source of truth for renewals data
• Document data and metrics definitions for key terms related to renewals in a centralized location
• Strategize and communicate business requirements to automate renewals forecasting, reporting, and analytics capabilities
• Build scalable forecasting models and drive action with key stakeholders based on business insights
• Enable field sales and renewal sales operations business partners on leveraging renewals dashboards to execute to outcomes
• Educate business users on renewals data nuances and develop their ability to identify at-risk renewals and inspect progress on risk mitigation strategies
• Provide business insights to sales leadership on renewals business performance against key metrics
• Drive churn and contraction ARR trends analysis and business insights
• Lead analysis of quarterly churn and contraction ARR business drivers and insights with cross-functional leadership forum
• Identify opportunities to continuously improve systems, process, and data to eliminate gaps in performance insight, improve data accuracy, and drive operational efficiencies

Skills

• 8+ years of experience in enterprise sales and operations, revenue, or FP&A business analyst roles
• Experience with Annual Recurring Revenue & SaaS business model
• Experience reporting ARR metrics such as renewal rate, churn and net retention
• Possess keen business insight with the ability to handle, analyze and track recurring revenue data
• Experience in Business Intelligence, Data Analytics, and reporting as well as knowledge of data management and analytics solutions such as Tableau and SQL. Proficient in Excel
• Strong understanding of sales processes, business acumen, and forecasting methodologies
• Ability to analyze big data and processes to ensure data integrity, completeness, and accuracy
• Knowledge of Enterprise Sales Infrastructure, such as Salesforce CRM/CPQ. Ability to understand complex systems and dependencies
• Demonstrated ability to collect and assess data, analyze trends, and produce actionable insights that enable process and business improvements
• Strong written and verbal communication skills with the ability to quickly establish trust, credibility, and influence across a variety of partners
• Advanced PowerPoint and Excel skills
• Experience in working across organizations, notably Sales, Finance, IT, Support and Operations
• Experience supporting renewals sales and customer retention is a plus

Benefits

• Eligibility for bonuses
• Equity grants
• Comprehensive benefits package that includes health insurance
• 401k
• Paid time off
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

Company Overview