[Remote] Account Engagement Manager

Note: The job is a remote job and is open to candidates in USA. Payoneer is a global financial platform that connects underserved businesses to the global economy. They are seeking an Account Engagement Manager to drive proactive engagement across a large portfolio of SMB customers, focusing on product adoption, growth, and retention.

Responsibilities

• Manage and engage a large portfolio of SMB customers using a scaled, programmatic approach
• Drive product adoption and early lifecycle engagement through playbooks, campaigns, and trigger-based outreach
• Identify growth opportunities and expansion signals, including cross-sell and increased product usage
• Partner closely with CSMs by identifying and qualifying high-potential accounts for transition into high-touch portfolios
• Execute data-driven engagement strategies using customer behavior, lifecycle stage, and usage insights
• Maintain accurate and up-to-date customer data and engagement tracking in CRM systems
• Collaborate with Marketing, Ops, and Product teams to refine messaging, campaigns, and engagement strategies
• Support inbound customer needs and respond to key signals with timely, relevant outreach
• Contribute to continuous improvement of playbooks, workflows, and scaled engagement strategies

Skills

• 2–4 years of experience in Customer Success, Account Management, Business Development, or a similar customer-facing role
• Experience managing large customer portfolios in a scaled or tech-touch model
• Strong understanding of customer lifecycle, adoption, and retention drivers
• Excellent written and verbal communication skills, with the ability to deliver clear and compelling messaging at scale
• Highly data-driven, with the ability to interpret customer signals and translate them into actions
• Comfortable working with CRM systems (Salesforce), automation tools, and trigger-based workflows
• Strong organizational skills and ability to prioritize across many accounts simultaneously
• Ability to collaborate cross-functionally and operate effectively in a fast-paced, dynamic environment
• Experience working with SMB customers, particularly in cross-border payments, fintech, or ecommerce
• Familiarity with tools like Salesforce, Salesloft, or customer engagement platforms
• Experience with data analytics or BI tools
• Background in payments, banking, or financial services

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